Program Supervisor, Clerk Functions; Division of Assessment, Recording & Taxation

Position: Program Supervisor, Clerk Functions (Division of Assessment, Recording & Taxation)
## Program Supervisor, Clerk Functions (Division of Assessment, Recording & Taxation)
Apply locations:
Portland, ORtime type:
Full time posted on:
Posted Todayjob requisition :
R-19847
** Current employees:
Please apply through the employee portal to be considered for this opportunity.
**** Pay Range:**$88,604.78 - $ Annual
** Department:
** Department of County Management (DCM)
** Job Type:
** Regular Non-Represented
** Exemption Status:
** United States of America (Exempt)
** Closing Date (Open Until Filled if No Date Specified):
** July 26, 2026
*
* The Opportunity:

**** Overview
* *** Who We Are &

What We Do:

** At the Department of County Management (DCM), the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. The Division of Assessment, Recording, and Taxation (DART) strives to ensure the stability and quality of life for our community by providing local governments with the revenues necessary to fund essential services.

At DART, we pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve. The primary role of DART staff members is to carry out the functions of the Recorder and Assessor’s Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.
** Who We are Seeking:
** The Division of Assessment, Recording, and Taxation (DART) is seeking a
** Program Supervisor for our Clerk Functions team**. We are looking for a dedicated professional who is a:
* People-first supervisor dedicated to training, mentoring, and monitoring a team of ten direct reports while fostering a collaborative, supportive workplace culture.
* Compliance expert adept at interpreting legislative updates, meeting mandatory legal deadlines, and managing state-level reporting.
* Forward thinking leader devoted to delivering excellent service and increasing workplace efficiencies.
* Public service champion dedicated to resolving complex customer escalations, managing public-facing operations, and maintaining a positive community image.

This front-line supervisor role resides within the Customer Relations Unit, which encompasses the Property Tax, Ownership & Parcel Management, and Clerk Functions teams. The unit comprises two supervisors and 21 employees. This position works collaboratively with the other supervisor to manage daily operations across both functional teams. The Clerk Functions Supervisor trains, supervises and monitors the work of 10 direct reports: 3 A&T Tech 2 leads and 7 A&T Tech 1s.
** Essential functions for the Clerks team include**:
* Performs in-person and electronic recording of land related and other legal documents
* Issues marriage licenses and domestic partnerships
* Provides administrative support for the Property Value Appeals Board process
* Provides certified copies of marriages and recorded documents
* Assists the public in the Digital Research Room
* Provides service to the public through  in person lobby transactions, mailed in correspondence, online communications, and telephone support

The Program Supervisor for the Clerks team requires the flexibility of working with various job functions to provide excellent customer service, both internal and external. This position oversees an integral area of customer service for the organization and is responsible for resolving customer and employee-related issues and complaints, as well as maintaining a positive government service image to the public. This position performs a variety of technical and supervisory tasks relative to the Clerks team.

The Program Supervisor in this area assures mandatory deadlines set forth in law and quality standards are met. They review legislative updates and potential changes in law to inform necessary changes to the Multnomah County process. This individual serves as the county subject matter expert for recording documents and the marriage application process. They are the named clerk for the Property Values Appeals Board and are responsible to submit timely appeal information to the State of Oregon on behalf of the county.
This position provides direct customer service to the public in person and by phone, by supplying a wide variety of information pertaining to the above services as well as assessment, taxation, and appraisal records. The supervisor helps to manage escalated customer concerns and assists to solve complex questions presented by team members and the public. This position assists in developing and implementing quality improvement projects that will have a positive impact on the operational needs of the work of the Clerk Functions Unit.

This position assists with the budget process, maintains and produces budget reports as well as forecasts staffing needs in their functional…