Administrative Assistant - HVAC

Job Title

Job Description

Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment

Schedules and coordinates service and maintenance calls for multiple service technicians.

Dispatches service technicians on a daily schedule

Processes and bills completed service invoices

Orders parts as necessary and schedules return service calls

Quotes the customers on repairs as needed

Keeps customers updated on service calls through multiple websites and other tools

Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers

Other duties as assigned

High school diploma or an equivalent combination of education and experience.

2+ years experience in an administrative position or dispatch role preferred.

HVAC industry or Service trade industry preferred

Proficient in Microsoft Word, Excel and PowerPoint.

Must be able to prioritize work, work on multiple tasks and maintain organization

Must be self-directed, excellent customer service skills.

Keen ability to organize and prioritize duties.

Strong written and verbal communication skills.

Compensation:
This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $35,000 – $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.

Benefits:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.

At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!