Client Services and Scheduling Coordinator

Build the Systems That Keep People Connected

At Artsify, we believe great scheduling is about much more than filling shifts. It's about building meaningful relationships, supporting our employees, and ensuring adults with intellectual and developmental disabilities receive consistent, person-centered services.

We're looking for an organized, proactive Scheduling Coordinator who enjoys solving complex problems, building efficient systems, and helping people succeed. This is an opportunity to play a key role in a growing organization where your work directly impacts the lives of our clients, our staff, and our community.

If you're someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and finds satisfaction in creating order from moving pieces, we'd love to meet you.

Artsify supports adults with intellectual and developmental disabilities in living meaningful, self-directed lives through community-based support, creativity, and person-centered services. We believe strong relationships, thoughtful systems, and compassionate leadership create better outcomes for the people we support and the employees who make our mission possible.

As our Scheduling Coordinator, you'll oversee the coordination of Direct Support Professional (DSP) schedules while helping ensure every client receives reliable, person-centered support.

You’ll:

• Build and maintain staff schedules that prioritize client needs and continuity of care.
• Coordinate shadow shifts, client introductions, and initial schedules for newly hired DSPs.
• Match employees with clients based on availability, interests, personalities, and support needs.
• Coordinate new client starts and client meet-and-greets.
• Maintain regular communication with clients, families, guardians, case managers, and employees regarding scheduling needs.
• Respond to schedule changes and staffing needs with professionalism and sound judgment.
• Maintain organized scheduling systems, calendars, and documentation that keep the administrative team informed.
• Follow up with case managers regarding prospective clients and staffing opportunities.
• Monitor staffing trends and identify opportunities to improve scheduling processes.
• Collaborate with the Operations Manager and administrative team to ensure clients receive consistent, high-quality services.

This position is ideal for someone who enjoys creating order out of complexity and finds satisfaction in helping people succeed through strong organization and thoughtful planning.

Successful Scheduling Coordinators are naturally curious, proactive, and dependable. They enjoy building systems, anticipating needs before they become urgent, communicating with a wide variety of people, and balancing multiple priorities while staying organized. They are comfortable making day-to-day decisions, setting appropriate boundaries, following through on commitments, and adapting as priorities change.

If you enjoy solving problems, thinking several steps ahead, and building processes that help both clients and employees succeed, you'll likely thrive in this role.

We're less interested in finding someone who has held this exact job before and more interested in finding someone with the right mindset and skills.

If you're highly organized, enjoy solving problems, communicate well, follow through on commitments, and genuinely care about helping people succeed, we'd love to hear from you. Experience can be taught—integrity, curiosity, accountability, and a commitment to continuous improvement are much harder to develop.

• High school diploma or equivalent.
• Experience working with individuals with intellectual and developmental disabilities.
• Experience coordinating schedules, operations, customer service, administrative work, or project coordination.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to prioritize multiple competing responsibilities in a fast-paced environment.
• Ability to exercise sound judgment and make routine decisions…