LTSS Office Assistant 2 - Reception

Pay and Location

Pay Range: $26.07 - $32.06 Hourly Department:
Department of County Human Services (DCHS) Job Type: Regular Represented Exemption Status:
United States of America (Non-Exempt) Closing Date:
August 21, 2026

• East Branch located at 600 NE 8th St, Gresham, OR 97030
• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220
• N/NE Branch located at Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211
• Southeast Branch located at 4610 SE Belmont St, Portland, OR 97215
• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

As an Office Assistant 2 you will be the first point of contact for clients and the public. You will perform clerical and customer service functions and will be cross trained to cover a variety of duties to support team members and serve customers of multiple programs located within Aging, Disability and Veterans Services, Multnomah County.

• Serve as the initial point of contact, accurately capturing data and facilitating seamless intake processes across multiple information systems.
• Efficiently coordinate client appointment scheduling and calendar management.
• Support front desk operations and traffic flow, maintaining focus while handling competing priorities in a dynamic environment.
• Manage telephonic communications, effectively routing inquiries to the appropriate staff.
• Uphold rigorous standards for incoming document management, encompassing digital imaging, systematic archival, and the maintenance of essential documentation.
• Ensure the operational readiness and professional appearance of public-facing office spaces, interview rooms, and administrative equipment.

• Champion a culture of respect, inclusiveness, and appreciation for diverse perspectives, backgrounds, and values.
• Demonstrate adaptability and agility in transitioning seamlessly between diverse operational tasks.
• Exhibit patience and emotional intelligence when navigating challenging or sensitive customer interactions.
• Apply advanced proficiency in office software and rigorous adherence to procedural protocols.
• Independently resolve customer inquiries and complaints with professional acumen.
• Effectively prioritize and manage competing priorities within a high-volume, dynamic office environment.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Equivalent to the completion of the twelfth grade; AND
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience).
• Must pass a criminal background check

6001 - Office Assistant 2 Current Multnomah County employees must apply within Workday

• Multnomah County offers a comprehensive Benefit package to all eligible employees.

The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference:
Under Oregon Law, qualifying veterans may apply for veterans’ preference.

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

We’re glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters.