Development & Operations Associate

The Northwest Abortion Access Fund (NWAAF) is an abortion fund serving Washington, Oregon, Idaho, and Alaska. Trained, compassionate volunteer advocates run our toll-free helpline. We help people pay for their abortion care by sending funding directly to the clinic or to providers of abortion pills. We also help people get to and from the clinic and ensure those traveling for care have a safe place to stay.

We are a mission-driven organization guided by values. You can learn more about our organizational values here: (Use the "Apply for this Job" box below)./about

We are a 501(c)3 nonprofit and a member of the National Network of Abortion Funds (NNAF), a membership organization of over 95 funds across the United States.

The Development & Operations Associate is an entry-level position. It supports NWAAF’s development and operations by maintaining donation records, managing day-to-day administrative tasks, and providing timely responses to stakeholder inquiries. This position is Portland-based and provides direct support to the organization's main office by managing incoming mail and storage inventory. This role blends precise routine tasks with compassionate service to all stakeholders.

Responsibilities will grow over time as the Associate becomes familiar with the role and duties. Listed below are the responsibilities after a year on the job.

• Track and enter donations (including stock donations) in the organization's Customer
• Relationship Management (Light Green Light).
• Respond to donor inquiries, update records, and process changes within established
• procedures.
• Manage payment processing and support the bookkeeper and Director of Operations with donation reconciliation.
• Write and send thank-you notes to major donors and grantors.
• Support specific development campaigns (such as Fund-A-Thon) with planning and logistics.

• Collect, triage, and process incoming mail.
• Maintain the organization’s online store, including packing and shipping of orders, and manage inventory/storage access.
• Organize, curate, and maintain the shared organization's file drives.
• Provide administrative and logistical support to committee meetings.
• Support the organization in emergent needs.

• Serve as a connector for volunteers and community inquiries.
• Monitor and redirect voicemails for Helpline Line 4 (admin/fundraising).
• Coordinate volunteers and logistical support for administrative and fundraising tasks.
• Receive, reassign, and respond to incoming emails in administration inboxes following procedures and templates.

• Receive, redact sensitive information, and file payment vouchers received from partner providers.
• Monitor and redirect messages from Helpline Line 2 (program line).
• Assist in preparing and submitting state/regional reports.
• Track time-sensitive compliance tasks and notify leadership.

• Perform basic website maintenance.
• Collaborate and post content on NWAAF's social media platforms.
• Monitor social media engagement (comments, messages, shares, and mentions) and respond or upscale as appropriate.

• Strong alignment with NWAFF’s mission and values, demonstrating a deep commitment to
  social justice and inclusivity.
• Experience in administration or relevant life experiences.
• Willingness to learn key software tools (such as Google Suite, Little Green Light, Stripe,
  Bill, and others).
• Able to lift 30 lbs.
• Reliable access to a smartphone, computer, and internet (support provided as needed).
• Ability to independently travel in Portland, OR, between multiple locations for weekly tasks.
• Experience working remotely using digital tools, databases, and collaboration platforms.

• Experience with spreadsheets and being able to manipulate data.
• Strong written and verbal communication skills, including the ability to make complex information clear and accessible across diverse audiences.
• High self-awareness and reflective practice; able to recognize positionality, integrate feedback, and model accountability.
• Demonstrated commitment to equity, inclusion, and anti-oppressive practice, including experience…