Floating Customer Support Assistant

Feel Seen at Thrive!

Learn more about Thrive here:

Pay Range: $35 - $37 per hour

Schedule: Full-time;
Monday - Friday. Hybrid schedule with three days working in office and two days working remotely.

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• May be eligible for earned Leasing Commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

• Resident & Property Support
  • Provides administrative and operational support to Community Managers, Regional Management, and other property teams as needed.
  • Serves as a resource for onsite teams by assisting with resident, accounting, and administrative questions and tasks.
  • Assists with resident communications, including preparation and distribution of required notices and other resident correspondence.
  • Reviews resident and property information for accuracy and identifies discrepancies or items requiring follow-up.
  • Supports the processing and tracking of resident notices, move-outs, lease-related documentation, and other resident account activity.
  • Maintains confidentiality and handles sensitive resident, financial, and company information appropriately.
• Accounting & Financial Support
  • Assists with Accounts Payable processes, including reviewing, coding, entering, and processing invoices for payment.
  • Assists with month-end financial procedures, including preparing and reviewing variance notes, preliminary financials, and supporting documentation.
  • Reviews property financial reports and assists with identifying discrepancies, missing information, and unusual activity.
  • Reviews accounts receivable information and assists with identifying outstanding balances or items requiring follow-up.
• Compliance & Regulatory Support
  • Maintains a strong working knowledge of Washington and Oregon landlord-tenant laws and regulations.
  • Assists property teams with understanding and following applicable state and local housing regulations and company policies.
  • Prepares and reviews resident notices and other communications for accuracy and compliance with local requirements.
• Administrative
  • Updates required reports and tracking tools and provides accurate information to property teams and leadership.
  • Organizes and files applicable reports, invoices, resident documentation, financial records, and other paperwork.
  • Assists with audits, reporting requests, and other administrative projects as assigned.
  • Assists with data entry and updates to Yardi, On-Site, and other company systems.
• General
  • Performs any additional duties assigned by direct manager or the Regional Manager/Director of the property being supported.
  • Supports multiple properties and teams as needed and adjusts priorities based on business needs.
  • May occasionally be required to report to different Thrive office or property locations for meetings, training, or other business needs.

• 3+ years of experience in multifamily housing or property management.
• Working knowledge of Washington and Oregon landlord-tenant laws and regulations.
• Strong understanding of multifamily property management operations, including Accounts Payable, month-end financials, variance notes, preliminary financials, resident notices, and resident account processes.
• Intermediate to advanced experience with Yardi/CRM, On-Site, and Tenant Tech.
• Proficiency in Microsoft Word, Outlook and Excel.
• Accounts Payable experience, including reviewing, coding, entering, and processing invoices.
• Experience reviewing property financial reports and identifying discrepancies or variances.
• Experience preparing or reviewing…