Bilingual​/Bicultural Spanish Office Assistant 2

Pay Range: $26.07 - $32.06 Hourly

Department:
Department of County Human Services (DCHS)

Attention please! The highly successful Bienestar De La Familia Team is seeking a new Team member. If you like serving communities from diverse cultural and ethnic backgrounds – You're the one! The Bienestar de la Familia (The Well-being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.

Multnomah County Department of County Human Services (DCHS) is pleased to announce an open competitive recruitment to fill one (1) Full-Time Bilingual/Bicultural Spanish Office Assistant 2 position in Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218. This position is scheduled for ad-hoc telework Monday - Friday, 8:00 a.m.

- 5:00 p.m. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

The Bilingual Office Assistant 2 ensures the smooth daily operation of the Bienestar de la Familia program by providing comprehensive administrative support, managing data, and scheduling appointments across diverse social and holistic services. Centered in racial equity, this frontline role serves as the welcoming first point of contact for clients and directly supports service staff in delivering culturally responsive care. The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions within DCHS.

Greet clients and visitors both in-person and on the telephone, providing culturally competent, excellent customer service in a fast-paced environment. Schedule and coordinate appointments for diverse program providers, including mental health, addiction services, case management, and the SNAP outreach program. Deliver continuous Spanish interpretation and translation services at the reception desk, over the telephone, online, and during group sessions. Direct clients to appropriate services, confirm appointments, make reminder calls, and proactively monitor client wait times.

Address unexpected situations and client concerns promptly, taking appropriate action or referring individuals to the correct resources. Plan and organize community-facing initiatives, including the Mercado and food distribution events.

Monitor daily schedules for appointment accuracy and proactively keep program providers informed of any changes or updates. Obtain and verify client demographics using appropriate databases, and update client enrollments and accounts in Service Point. Use Google Suite and Microsoft Word to maintain tracking sheets and create flyers, surveys, and outreach materials. Organize program activities, manage client data entry for the Mercado, and take meeting minutes as needed.

Update forms, brochures, signs, and other physical community resource materials to ensure information is current. Conduct client satisfaction surveys to assist with program evaluation and improvement. Complete assigned administrative projects at the Ortiz Center.

Serve as the primary point of communication between program staff, Facilities, external partners, and the building owner. Troubleshoot basic office equipment issues and submit necessary service and repair requests to appropriate staff.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities
• Knowledge of the principles and practices of advanced, complex case management
• Ability to collaborate and build relationships to achieve positive work outcomes
• Ability to work effectively independently and as part of a team
• Comfort with change

To Qualify:
We will consider any combination of relevant work experience, volunteering, education, and transferable…