Operations Coordinator

About Medley

Medley is a family-run premium, eco-friendly furniture brand with a mission to make living more comfortable through products that are better for our planet and our homes. Our company was designed with two goals in mind: to bring furniture to life in harmony with the natural world, and to help people consider thoughtfully-sourced furniture as an essential part of a healthy home and lifestyle.

We’re a tight-knit crew on a mission to make the world a little greener, one piece of furniture at a time.

We would love to bring someone in that is passionate about ecommerce and can help us continue our forward momentum. The main focus is maintaining the core of the operations flow including order status updates, processing and managing shipments, inventory management, running the sample program, and other key parts of the engine that helps everything run smoothly. Primarily responsible to help support the company and Operations Lead with different facets of the customer experience after a purchase is made, until order is delivered.

The Operations Coordinator should be smart, self-sufficient, highly organized and enjoy attention to detail. This position is ideal for someone who is kind, likes people and systems thinking, and wants to join a growing furniture brand as a member of the Medley team. We are based in Portland, Oregon as well as some employees in California. We all work remotely so we are open to people that live in Oregon and California as well.

Shipping:

• Work with Medley operations team to book the shipment of each order once ready, and then fulfill the order along with a tracking to close it out in Shopify
• Work with customers that are looking for details about their shipment or delivery timing
• Work with customer service team to obtain damage info and submit formal claims
• Analytics of shipping details to improve processes, timing, packaging and costs

Materials and Inventory:

• Weekly ordering of materials needed for new orders, such as fabrics, mattresses, hardware
• Management of vendor communications and platform updates for each PO submitted
• Utilizing inventory data from manufacturing partners to update our internal systems

Order Updates:

• Periodically adjusting order estimates in Katana and Shopify
• Notifying customers weekly when any orders have not been shipped out on their estimated shipping week

Samples Program:

• Inventory tracking and materials ordering as needed to ensure material samples are in stock
• Coordinating between material suppliers, sample production house, and the fulfillment partner

General Operations:

• Establish and maintain positive working relationships with vendors
• Work with the owners to ensure the customer experience aligns with the overall mission of the company
• Work with our operations team and sales team to address relevant issues when they arise

• Minimum 2 years operations, logistics or customer service experience
• Comfortable working within the world of ecommerce
• A strong passion for providing a positive experiences for others
• Organized, with high attention to detail
• Planning and time management skills to execute multiple tasks simultaneously and prioritize projects
• Focus on execution, problem solving, and improving processes
• Ability to work independently and driven by entrepreneurial spirit
• Effective communication with customers and Medley team members
• Comfortable with technology including programs such as Shopify, Katana, Gorgias, Gmail, and Google Docs
• Bachelor’s Degree preferred

• Generous time off policy (we care about work-life balance)
• Comprehensive benefits package
• The opportunity to make a significant impact in a growing company
• Room for professional development and skill expansion

$55,000 – $60,000 profit sharing

Health Insurance

401K