Information Systems Engineer III; Zuora

Information Systems Engineer III (Zuora)

Global IT, Security, & Business Systems, Portland, OR

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Survey Monkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI‑powered technology, it’s like having a team of expert researchers at your fingertips.

What we’re looking for

We’re seeking an experienced Information Systems Engineer to join our team in a hands‑on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.

What you’ll be working on

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross‑functionally with Sales, Finance, Rev Ops, and Engineering to support and optimize the SaaS subscription and order‑to‑revenue lifecycle.
• Support end‑to‑revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

We’d love to hear from people with

• 1+ years of hands‑on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Experience with quote‑to‑cash and financial systems such as Zuora, Salesforce (including CPQ), Net Suite, or Rev Pro.
• Conducting demos and design walkthrough sessions with other teams and stakeholders.
• A bachelor’s degree in Finance, Accounting, Business, Management Information Systems, or equivalent professional experience.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
• Experience in Zuora Revenue, Salesforce CPQ and Mulesoft (Nice to have)
• Experience with data migration and cleansing (Nice to have)

The base pay provided for this position ranges from $106,250 / year – $143,750 / year depending on the geographic market and assuming a full‑time schedule. Actual base pay is based on a number of factors including market location, job‑related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

Survey Monkey believes in‑person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem‑solving and decision‑making. As such, you will be required to work from a Survey Monkey office up to 1 day per week.
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Why Survey Monkey? We’re glad you asked

At Survey Monkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter‑century of curiosity with 25 acts of giving,…