Product Manager V

The Product Manager V is a senior individual contributor within the CDTS Product organization serving as an enterprise-level strategic lead and technical thought partner for patient and clinician-facing care delivery capabilities. This role requires deep expertise in Epic with a strong emphasis on MyChart, including hands-on knowledge of functionality, workflows, configuration impacts, and release considerations. The Product Manager V partners closely with KPIT, Digital Technology, and clinical and Health Plan stakeholders to translate business and clinical needs into clear product strategy and executable plans.

The role provides technical leadership across product and platform teams, driving disciplined execution through proactive risk management, clear communication, and accountability to deliver outcomes on time, within scope, and within budget.

Job Summary:

This technical/functional leader role is primarily responsible for defining product strategy, vision, and product roadmaps from ideation to launch for complex products, and making decisions on new products or enhancements to bring to market. This includes leading the development of product enhancements based on validated learnings, serving as a lead facilitator and consultant for product teams and diverse stakeholder groups across the organization, and partnering with operations teams and market stakeholders to support product adoption.

This role is also responsible for leading internal and external discovery for new and existing products, identifying best in class marketplace innovation, driving prototyping and validation with end users, ensuring learnings are funneled to product roadmaps, overseeing efforts to track outcomes and key performance indicators, and leading and overseeing product team members to solve user problems on complex issues.

Essential Responsibilities:

* Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate;

monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.

* Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas;

and adapting to and learning from change, difficulties, and feedback.

* Defines product strategy and vision, and develops product roadmaps from ideation to launch for complex products by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience;

leading the development of business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; leading the development of product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with senior team members to clarify features and requirements as necessary.

* Serves as a lead facilitator and consultant for the product team and diverse stakeholder…