Ecommerce Account Manager

About the Company

Founded in 2016, Pitted Labs is a leading e-commerce agency that helps brands grow and win on Amazon, Tik Tok, DTC, and other major marketplaces. We partner with brands ranging from early‑stage startups to Fortune 500 companies, supporting them through critical growth phases and helping them become category leaders and #1 best sellers.

Our work spans strategy, execution, and operational support, all grounded in deep marketplace expertise and a high bar for service. We pride ourselves on working with exceptional brands, solving complex problems, and delivering results that materially impact our clients’ businesses.

Pitted’s mission is to build and serve through authentic relationships and a relentless pursuit of excellence. Every team member is expected to embody our core values:
Curiosity, Entrepreneurship, Collaboration, Humor, Selflessness, and Success.

As an Account Manager at Pitted Labs, you will support the day‑to‑day success of a portfolio of client accounts. You will serve as the primary point of contact for clients while managing the internal flow of work, ensuring priorities are clear, projects stay on track, and the right people are aligned to deliver results.

This role is centered on client relationship management, coordination, and execution oversight. You’ll partner closely with internal teams to translate client goals into clear action plans, help solve problems as they arise, and maintain forward momentum. While a baseline understanding of Amazon and e‑commerce is helpful, success in this role is driven by strong communication, organization, and project leadership.

This role is ideal for someone with experience working with clients and managing projects who is looking to grow their responsibilities over time within an agency environment.

• Serve as the primary point of contact for a portfolio of client accounts, building trusted relationships and owning overall account health
• Lead client communications and meetings, providing clear updates, context, and guidance aligned with client goals
• Translate client needs and objectives into clear internal priorities, delegating tasks and coordinating across team members
• Manage timelines, deliverables, and dependencies across multiple work streams to ensure projects move forward smoothly
• Support strategic problem‑solving by helping identify challenges, frame opportunities, and collaborate on practical recommendations
• Maintain visibility into account performance and progress, ensuring alignment between clients and internal teams
• Prepare and deliver regular account updates and performance summaries in a clear, concise, and client‑friendly format
• Proactively identify risks, gaps, or blockers and help resolve them before they impact outcomes

• Experience in account management, client services, project management, or a similar client‑facing role
• Proven ability to manage client relationships and act as a trusted point of contact
• Demonstrated ability to coordinate projects, delegate tasks, and manage multiple priorities with a high on‑time completion rate
• Excellent written, verbal, and video communication skills, with confidence working directly with clients
• Experience in agency, consulting, or service‑based environments strongly preferred
• Familiarity with Amazon or e‑commerce ecosystems is a major plus
• Comfortable working in a fast‑paced environment with evolving priorities
• Proficiency with project management tools, spreadsheets, and basic reporting workflows
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• Ability to work a hybrid work schedule in person in Portland, OR

• Competitive salary
• Health, dental, and vision insurance 100% covered for employees
• Flexible work environment with hybrid options
• Opportunities for professional development and growth
• A collaborative, high‑performing, and genuinely enjoyable team culture