Process Improvement Specialist

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. It s core to our DNA and we haven t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We r always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Leads cross-functional business process improvement and enterprise savings initiatives by establishing delivery plans, governance structures, and measurable performance outcomes. Develops sustainable, repeatable and quantifiable improvements aligned to business objectives.

Process Improvement Specialist 6645

Grade 07

Career Level:

P3

Requires in-depth knowledge and experience

Uses best practices and knowledge of internal or external business issues to improve products or services

Solves complex problems; takes a new perspective using existing solutions

Works independently; receives minimal guidance

Acts as a resource for colleagues with less experience

Analyzes and integrates operational performance information from multiple sources and identifies potential program development and process improvement opportunities. Develops analytics, performance metrics, and savings validation reporting to support departmental and enterprise initiatives. Monitors performance goals and metrics, identifies areas at risk, and translates insights into actionable recommendations for leadership.

Analyzes business needs and identifies potential cross-functional process improvement initiatives and program management opportunities. Scopes potential initiatives to forecast the anticipated benefits and resource needs of each. Prioritizes needs. Develops departmental continuous improvement plan and collaborates with other departments to determine resource constraints and points of overlap. Negotiates for resources. Maintains repository and roadmap of program, process, department projects, and continuous improvement activities.

Decides which stakeholders to engage and how.

Leads the planning and execution oversight of cross-functional process improvement and enterprise savings initiatives. Establishes credible project plans including scope, milestones, dependencies, success metrics, and acceptance criteria. Maintains visibility to risks, issues, and decision impacts and escalates to sponsors when delivery objectives are ommends mitigation strategies and tradeoffs. Facilitates structured working sessions and establishes clear roles and accountability across stakeholders. Ensures governance discipline and transparent performance reporting to departmental and senior leadership.

Researches operational best practices and makes recommendations. Develops and communicates project plans, reports, and status updates. Manages organizational change efforts. Serves as a subject matter expert in process improvement to employees and leaders.

Typically a bachelor s degree in business, engineering, finance or other related field or equivalent experience.

Typically five or more years in process improvement, project management or related field.

• Demonstrated experience leading cross-functional initiatives requiring alignment across multiple departments without direct authority
• Experience developing and analyzing performance metrics, financial impact models, or savings validation reporting
• Experience presenting initiative updates, tradeoffs, and risk assessments to senior leaders and executive stakeholders
• Demonstrated negotiation and influence skills in environments with competing priorities and resource constraints

Project Management Professional (PMP) certification preferred. Six Sigma certification preferred.

Intermediate knowledge of project management methods and principles

Intermediate knowledge of PGE s policies, procedures, tariffs and regulations

Intermediate knowledge of industry best practices related to area of discipline

Intermediate skills in project management

Intermediate skills in influencing without authority

Intermediate skills facilitation and the ability to present complex analyses, risks, and recommendations to senior leaders and executive audiences

Intermediate skills in systems and programs used in functional area, including data retrieval

Intermediate risk management skills

Advanced customer focus skills

Intermediate safety leadership skills

Intermediate skills in analytical thinking

Advanced skills in problem solving

Advanced oral and written communication skills

Advanced interpersonal skills

Intermediate…