GTM Client Success Manager

Nuuvia, a Tyfone group subsidiary, is the leading provider of intelligent lifecycle banking solutions for communitybanksandcreditunions. Designedtoeasilyintegratewithafinancialinstitution’s existingdigitalbankinginfrastructure,Nuuviaʼsplatformhelpsinstitutionsacquire,retain,and more effectively engage account holders across multiple generations with personalized digital experiences as a Nuuvia-branded service, a co-branded service, or under the institution’s white-label brand.

Nuuviaʼs flagship digital youth banking module is live with dozens of community banks and creditunionsacrossthecountry,enablingthemtoacquire,grow,andretainyouthaccounts and deposits, promote financial health, and build long-term loyalty in an increasingly competitive marketplace.

Nuuvia is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

Reporting to the President & COO, Nuuvia is seeking a high-impact GTM Client Success Manager to help community banks and credit unions successfully launch, scale, and sustain Nuuvia-powered Youth Banking programs.

This is not a traditional “account manager” role. This is a builder and operator role for someone who wants to sit at the intersection of go-to-market strategy, client success, and mission-driven fintech — helping financial institutions acquire and retain the next generation of lifelong account holders. You will act as a trusted GTM partner to bank leadership, owning adoption, engagement, and measurable growth outcomes by leveraging Nuuvia’s proprietary GTM Playbook and proven youth-banking strategies.

• Launch Strategy Design Partner with FI leadership to design the optimal launch approach (Agile, Phased, or Comprehensive) based on organizational readiness, culture, and resources.
• Audience Targeting & Segmentation Work with client marketing teams to identify and activate key audiences:
  • Parents & Guardians (trust, control, safety)
• Messaging & Positioning Tailor Nuuvia’s proven youth-banking messaging frameworks to resonate locally while maintaining brand consistency and regulatory alignment.
• Marketing & Enablement Assets Orchestrate the creation and deployment of:
  • Digital campaigns (email, app, web, social)
  • In-branch materials and signage
  • Internal training content for branches and contact centers
• Internal Enablement Ensure frontline teams are confident advocates — equipped with demos, talking points, and real-world use cases.

• GTM Playbook Execution Deploy Nuuvia’s GTM Playbook and continuously refine tactics based on real client outcomes.
• Adoption Acceleration Drive awareness, enrollment, and early engagement using proven launch and post-launch tactics.
• Post-Launch Optimization Analyze early performance data and iterate quickly on messaging, channels, and campaigns.
• Ongoing Engagement Strategy Advise clients on sustained engagement programs such as:
  • Financial education “Money Missions”
  • Chore & allowance challenges
  • Goal-based savings campaigns

• KPI Definition & Tracking Establish and monitor success metrics including:
  • Enrollment and penetration rates
  • Monthly active users
• Executive-Level Reporting Build and manage dashboards that clearly communicate progress, ROI, and opportunities for expansion.
• Client Success Narratives Capture results, insights, and best practices to fuel case studies, sales enablement, and GTM evolution.

• 5+ years in Client Success, GTM, Account Management, or Marketing
• Experience in Fin Tech, financial services, SaaS, or regulated industries strongly preferred
• Demonstrated success driving product adoption and engagement
  , not just renewals
• Strong consultative presence with senior FI stakeholders
• Data-driven mindset with experience defining and managing KPIs
• Comfort collaborating cross-functionally with Product, Delivery, Operations, and Sales
• Ability to translate strategy into clear, executable plans

• Mission-Driven – Passionate about financial literacy, inclusion, and long-term financial health
• A Builder – Energized by…