Business Analyst

Business Analyst 3

The contract Business Analyst 3 assignment will work within Real Property Services (TER) organization on the Operations/Operational Excellence Team (TERO). This assignment will provide Business Analysis support for projects, programs, and core operational activities and the related supporting tools/documentation to help clarify business operations and functions, perform gap analysis, gather requirements, document/map current and future state processes, identify and help evaluate alternative solutions.

This assignment will also be engaged in: data cleanse/data migration activities, SharePoint compliance, and support of the TER Governance and Records Management programs, including the Real Property Services (RPS) Manual, and other on-going operational improvement and quality control efforts.

The responsibilities include:

I. Strategic Analysis and Process Improvement:
Lead and facilitate problem-solving and continuous improvement initiatives, utilize industry methodologies to identify opportunities, conduct root cause analysis, and develop strategic roadmaps that align with organizational goals. This includes performing organizational maturity analysis, assessing gaps, and evaluating business process change impacts to recommend appropriate mitigation and management practices. Plan and facilitate working sessions to analyze, document, and map current and future state processes, value streams, and business capabilities, ensuring stakeholder consensus on future state requirements and solutions.

Gather and understand stakeholder and end-user requirements through research and interviews, analyze potential solutions and their impacts, and present comprehensive recommendations for management consideration and approval.

II. Requirements Management and Documentation:
Manage the full lifecycle of requirements, including elicitation, definition, validation, and documentation (e.g., process flows, user stories, use cases, activity diagrams). This involves conducting interviews, facilitating joint sessions, obtaining stakeholder sign-off, and managing traceability to acceptance criteria and test plans. Develop detailed specifications for user needs, business rules, and functionality. Create and maintain comprehensive documentation to ensure process repeatability, support training, facilitate business continuity, and enable knowledge transfer.

Cultivate and maintain strong client and stakeholder relationships to effectively gather requirements, manage changes in scope, and ensure all user needs are accommodated and reviewed.

III. Solution Design and Implementation Support:
Translate business requirements into actionable solutions, identifying problems, researching alternatives, and presenting well-reasoned recommendations. Collaborate with technical teams to establish vision, analyze tradeoffs, and contribute to the development of new analytical tools, workflows, processes, and standards, including risk mitigation measures. Assist management with the implementation of approved solutions, conduct appropriate testing, and contribute to ongoing process improvement and quality control efforts, including the development of metrics, dashboards, and process procedure documents.

Provide critical analysis and fact-based criteria to support the vetting process for project requirements and solutions, ensuring data-driven decision-making materials and presentations.

IV. Project Coordination and Information Governance:
Contribute to project planning and execution by providing input on schedules and analytical activities. Develop and recommend project management tools and templates (e.g., MS Project, SharePoint) to assist Project Managers in tracking progress, milestones, deliverables, and metrics. Draft and recommend key project deliverables such as requirements, process diagrams, architectural models, project plans, change management plans, and stakeholder meeting materials. Maintain consistent and effective communication with project leadership and stakeholders.

Facilitate consensus-building and proactively resolve conflicting priorities or team positions to ensure smooth project progression. Ensure rigorous adherence to Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards for document marking, filing, sharing, and record maintenance, validating accuracy for auditing purposes.

Education & Corresponding Experience (required on matrix) A degree in Business Administration, Business Management, HR Management, Organizational Development, Accounting, Computer Science, or a closely related technical field is preferred. With an applicable Bachelor's degree, 8 years of experience is required. With an applicable Associate's degree, 10 years of experience is required. Without an applicable degree, 12 years of experience is required.

Experience should include direct work experience as a business analyst, project/change manager, strategic business partner or directly related experience.…