Mitigation & Restoration Coordinator at Apollo Home Services

Apollo Plumbing, Heating & Cooling

Position:
Mitigation & Restoration Coordinator

Location: Troutdale, OR

Join Apollo Plumbing, Heating & Cooling's growing team in Troutdale, Oregon. We are seeking an experienced Mitigation & Restoration Coordinator to help manage water mitigation and restoration projects from initial customer contact through project completion. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers through challenging situations, and can effectively coordinate technicians, schedules, documentation, and communication between all parties involved.

Project Coordination

• Coordinate water mitigation and restoration projects from initial customer contact through project completion
• Schedule technicians, subcontractors, inspections, and follow-up visits
• Monitor project timelines and ensure work progresses efficiently
• Coordinate equipment delivery, pickup, and tracking

Customer Communication

• Serve as the primary point of contact for customers throughout the mitigation and restoration process
• Provide updates regarding schedules, project status, and next steps
• Handle customer questions and concerns with professionalism and urgency
• Deliver a high level of customer service during stressful situations

Insurance & Documentation Support

• Assist with collecting project documentation, photos, and job records
• Coordinate communication between customers, technicians, insurance representatives, and office staff
• Maintain accurate project files and records
• Ensure documentation is completed accurately and submitted on time

Technician Support

• Provide field teams with job details, schedules, and customer information
• Monitor project progress and assist with scheduling adjustments
• Communicate project updates between the field and office teams
• Assist with problem-solving and project coordination as needed

Work Order Management

• Create, update, and maintain work orders and project records
• Track project milestones and ensure documentation is completed accurately
• Coordinate follow-up services and project closeout activities
• Verify project statuses and update records in real time

Administrative Support

• Maintain customer records and project files
• Assist with reporting, data entry, and office coordination
• Support department workflow and communication
• Coordinate with multiple departments to ensure a smooth customer experience

Performance & Reporting

• Provide feedback to management on workflow improvements and project coordination efficiencies
• Help identify opportunities to improve communication, scheduling, and customer satisfaction

• Previous restoration, mitigation, project coordination, dispatching, or construction administration experience required
• Familiarity with Xactimate and restoration industry workflows preferred
• Understanding of mitigation processes, including equipment deployment, monitoring, pickup, and project coordination
• General knowledge of insurance-related documentation and claim processes
• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Ability to manage multiple projects simultaneously
• Strong attention to detail and documentation skills
• Service Titan experience preferred but not required
• Strong computer and data entry skills
• Ability to coordinate effectively with customers, technicians, subcontractors, insurance representatives, and office staff
• Comfortable working in a fast-paced environment with changing priorities

• Competitive pay based on experience
• Benefits available
• Career growth opportunities with a growing company