Client and Sales Manager

Portland Metro & Vancouver, WA | WFH & Field Projects

Are you passionate about creating beautiful landscapes that restore ecological function and reconnect people with nature?

Noble Root is seeking an experienced Client Experience & Sales Manager to build trusted client relationships and guide regenerative landscape projects from first conversation through installation. This leadership role combines consultative sales, estimating, and operational leadership. You'll help clients bring their vision to life while ensuring projects are organized, crews stay productive, and every landscape reflects the quality and care Noble Root is known for.

Noble Root is a woman‑owned landscape design, installation, and fine gardening company specializing in regenerative residential landscapes. We believe beauty and ecological function belong together. Guided by ecological design and permaculture principles, we transform ordinary lawns into thriving gardens that nourish people, support pollinators and wildlife, restore habitat, and reconnect homeowners with the natural world.

This role is approximately 70% client experience and consultative sales and 30% project management. You'll build trusted client relationships while owning project delivery from contract through completion, including production scheduling, crew coordination, and client communication. Success requires strong organization, attention to detail, and the ability to proactively coordinate multiple projects, people, and priorities at the same time.

• Lead homeowners through the entire client journey, from initial inquiry through project completion and ongoing stewardship opportunities.
• Own the sales pipeline by qualifying leads, maintaining timely follow‑up, tracking opportunities, and moving projects forward through thoughtful consultation and clear next steps.
• Conduct landscape consultations to understand each client's goals, lifestyle, priorities, budget, and vision while providing informed recommendations for enhancements, design and installation transformations, and ecological stewardship.
• Recommend the services that best align with each client's needs, property, and long‑term goals.
• Prepare and present accurate estimates, proposals, and project recommendations.
• Educate clients about ecological landscaping, regenerative design, plant selection, and long‑term land care.
• Build trusted relationships through responsive communication, personalized follow‑through, and exceptional service.
• Close projects while always acting in the client's best interest and ensuring alignment between client goals and Noble Root's approach.
• Achieve sales targets and key performance indicators that support company growth goals while maintaining a relationship‑based, consultative sales approach.
• Develop relationships that support repeat business, referrals, and long‑term client stewardship.

• Own the production schedule, ensuring crews remain productive, workloads stay balanced, projects are installation‑ready, and client expectations are consistently met.
• Coordinate schedules and communication between designers, field teams, clients, vendors, and construction partners.
• Supervise and support the Crew Leader through project planning, scheduling, regular communication, project debriefs, quality expectations, and problem solving.
• Develop project scopes, budgets, schedules, and installation plans while maintaining project profitability.
• Monitor project budgets and identify opportunities or challenges before they impact profitability or client experience.
• Anticipate scheduling conflicts, material delays, weather impacts, and field challenges before they become client issues.
• Maintain clear communication with clients throughout construction, providing updates and managing expectations.
• Conduct site visits to ensure quality, answer questions, and support successful project execution.
• Complete final walkthroughs and ensure every project reflects Noble Root's standards.
• Collaborate with designers to ensure projects are aligned with client goals, ecological principles, and installation requirements.
• Coordinat…