Program Manager

• Partner with the VP of Operations and Operations Manager / PMO Lead to build One App's PMO function from the ground up.
• Help develop the PMO charter, operating model, project standards, intake process, scoping model, tiering framework, and fractional PM resource allocation model.
• Build reusable tools, templates, playbooks, dashboards, project artifacts, and operating rhythms.
• Help establish PMO standards for project charters, RACI/ownership models, RAID logs, decision logs, communication cascade plans, project closeouts, lessons learned, and Asana/project hygiene.
• Support change management and leader enablement as the PMO model is rolled out across the organization.
• Help define what work should flow through the PMO and what should remain owned within departments.
• Serve as the primary PMO owner for complex, multi-workstream programs tied to major company priorities.
• Translate strategic priorities into coordinated program plans with clear work streams, milestones, owners, dependencies, timelines, and decision points.
• Manage related bodies of work across departments, ensuring that connected projects remain aligned and visible.
• Maintain program-level visibility across status, risks, blockers, dependencies, decisions needed, and resource constraints.
• Coordinate with Strategic Owners, Executive Sponsors, functional leaders, and assigned project managers to keep work moving.
• Ensure programs have appropriate governance, meeting cadence, reporting structure, and escalation paths.
• Partner directly with Strategic Owners to clarify the business problem, desired outcome, scope, success measures, stakeholders, and implementation path.
• Build and maintain project/program plans that create clarity around ownership, sequencing, milestones, risks, dependencies, and decisions.
• Facilitate cross-functional meetings and working sessions with clear agendas, outcomes, follow-up, and accountability.
• Identify risks and blockers early and elevate unresolved issues through the appropriate decision pathway.
• Help ensure cross-functional work does not stall due to unclear ownership, competing priorities, missing decisions, or poor communication.
• Support the development and maintenance of PMO portfolio dashboards.
• Provide executive-ready updates on program health, key milestones, blockers, dependencies, and decisions needed.
• Prepare clear summaries, status reports, and project artifacts that help leaders quickly understand progress and tradeoffs.
• Partner with Operations leadership to make project capacity, risk, and prioritization visible.
• Build communication cascade plans for major initiatives.
• Partner with Strategic Owners to determine what needs to be communicated, to whom, by whom, when, and through what channels.
• Draft or support executive updates, leader talking points, Slack messages, team cascade notes, FAQs, change impact summaries, and stakeholder updates.
• Help ensure leadership decisions are translated into clear team-level action.
• Lead program closeout processes, including lessons learned, reusable artifacts, decisions made, and recommendations for future work.
• Help maintain the PMO knowledge repository.
• Identify patterns across projects and programs that should inform future operating model improvements.

• 5-8+ years of experience in program management, project management, operations, business operations, strategic operations, or related roles.
• Demonstrated experience managing complex cross-functional programs with multiple stakeholders, work streams, dependencies, and decision points.
• Strong ability to bring structure to ambiguity and translate strategic priorities into executable plans.
• Experience building or improving operating processes, project management systems, or cross-functional workflows.
• Strong written and verbal communication skills, including executive-ready summaries and status updates.
• Experience facilitating cross-functional meetings and driving accountability without direct authority.
• Strong organizational skills and comfort managing multiple priorities at once.
• Experience with project management tools such as Asana, , Jira, Smartsheet, Click Up, or similar platforms.
• Preferred Qualifications:
• Experience helping build or mature a PMO, strategic operations function, or program management function.
• Experience in a high-growth, scaling company.
• Experience working across GTM, Product, Operations, CX, Finance, Risk, Legal, or People functions.
• Familiarity with change management, communication cascade planning, or organizational operating models.
• Experience creating dashboards, portfolio reporting, project playbooks, or reusable templates.

Demonstrates expertise in program management and project management, with a strong focus on building and maturing PMO functions. Capable of translating strategic priorities into executable plans while managing complex cross-functional programs and facilitating effective communication across stakeholders.

• Program Management
• Project Management
• Cross-Functional…