Quality Assurance Analyst - HRSN

## Quality Assurance Analyst - HRSNApplyremote type:
1-2 days per week in Office locations:
Portland Oregon time type:
Full time posted on:
Posted Yesterday job requisition :
JR100946

Quality Assurance Analyst - HRSN---------------------------------------------------------------Job Summary  This position is responsible for providing timely and accurate quality assurance, administrative, and analytical support for Care Oregon’s internal Rent Assistance team and the Health-Related Social Needs (HRSN) benefit. The role ensures that member benefit allocations and payments are accurate, timely, and compliant with applicable regulatory, contractual, and organizational requirements.
This is a hybrid position with the expectation to come to the downtown Portland office 1x/week. We are looking for candidates located in Portland Metro.
** Estimated Hiring Range:**$66,690.00 - $81,510.00
** Bonus Target:
** Bonus - SIP Target, 5% Annual Current Care Oregon Employees:
Please use the internal Workday site to submit an application for this job.

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** Essential Responsibilities
** Quality Assurance
* Conduct timely and accurate quality assurance reviews of member benefit allocations prior to payment, ensuring alignment with state and federal regulations and Care Oregon policies.
* Review supporting documentation and system data to validate eligibility, benefit limits, accuracy of calculations, and appropriateness of payment amounts.
* Identify trends, patterns, and root causes of errors; proactively recommend corrective actions to improve quality, consistency, and productivity.
* Research claim, invoice, enrollment, and benefit processing issues to determine source, contributing factors, and appropriate resolution, escalating issues as needed.
* Collaborate with the Rent Assistance team to reduce rework by clarifying requirements, identifying gaps in documentation, and recommending process or workflow improvements.
* Develop, maintain, and distribute summary-level, quality assurance, and performance reports for leadership and the Oregon Health Authority (OHA).
* Analyze data and quality review results to identify improvement opportunities, compliance risks, and training needs.
* Track corrective actions and outcomes to assess effectiveness of improvement efforts over time.
* Support audits, inquiries, and data requests by preparing accurate documentation and responsive analyses.
* Support the development and delivery of training materials, job aids, and guidance to proactively address quality trends, common errors, and policy updates.
* Partner with management and cross-functional teams to ensure quality assurance reviews remain effective, relevant, and aligned with organizational needs.
* Participate in meetings and work groups related to HRSN benefits, rent assistance operations, and quality improvement initiatives.

Administrative Support
* Perform accurate and timely data entry and accounting-related support, including reviewing invoices, ledgers, rental statements, and utility bills to determine eligible reimbursement or payment amounts in accordance with benefit policies and procedures.
* Ensure all documentation is complete, properly stored, and accessible for reporting, audit, and compliance purposes.
* Utilize technology systems and databases effectively for documentation, quality tracking, reporting, and communication.
* Use standard Microsoft Office applications (Excel, Word, PowerPoint, Outlook), SharePoint, Workday, Unite Us, and other applicable systems to create and maintain documents, spreadsheets, charts, graphs, and reports.
* Independently manage special projects or ad hoc assignments as assigned, including process reviews, data clean-up efforts, and pilot initiatives.##
** Organizational Responsibilities
*** Perform work in alignment with the organization’s mission, vision and values.
* Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
* Strive to meet annual business goals in support of the organization’s strategic goals.
* Adhere…