Loyalty and Insights Analyst

Loyalty & Insights Analyst

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region's farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food.

Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

We are seeking a proactive and talented Loyalty & Insights Analyst who is passionate about transforming data into meaningful insights that drive business decisions. This role focuses on customer loyalty, customer behavior and trends, marketing segmentation, and customer communications. The ideal candidate combines strong analytical skills, strategic thinking, and effective communication to deliver actionable recommendations that support organizational growth and customer engagement.

Reporting directly to the Loyalty and Marketing teams, the Loyalty & Insights Analyst will play a key role in identifying opportunities, measuring program effectiveness, and helping stakeholders make data-driven decisions. This individual will be responsible for translating complex data into clear, concise, and actionable insights, and for developing visualizations that highlight trends, improve campaign performance, and support business objectives using self-service business intelligence tools.

General Requirements:

• Understands and models our company culture. Acts as a steward of the company's resources, mission, vision, and values. Promotes sustainable business practices.

• Embraces an agile work environment and guides others through change and continuous improvement.

• Builds community within and outside of New Seasons Market. Works in stores and other off-site events and locations as needed to support our core business and community.

• Works cooperatively and positively with fellow team members, customers, and vendors, creating a respectful workplace where everyone is welcome.

• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change, based on the department's needs and conditions. Creative with problem-solving and is solutions-oriented.

• Utilizes strategic thinking, data, and industry knowledge, and calculated risk-taking to create a competitive advantage.

• Communication style is confident, informative, adaptive to different styles, and effective.

• Gives and receives feedback in a constructive manner, demonstrating a company speaks up culture. Responds to feedback in order to improve performance.

• Maintains confidentiality and exercises good judgment around sensitive information.

• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store and office cleanliness, maintains equipment.

• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.

Position Responsibilities:

• Collect, analyze, and interpret data to identify trends and make strategic recommendations in areas such as customer loyalty, customer experience, customer segmentation, and marketing campaigns

• Prepare various sources of data to track changes in customer behavior, including transactional, customer demographics, loyalty program measurement, digital marketing communications, engagement, and customer research to tell the story of how these changes impact business performance

• Collaborate with internal partners to document key business needs into clearly defined requirements and project plan

• Develop, maintain, and manage reporting, analytics, dashboards, and other BI solutions

• Collaborate cross-functionally amongst internal stakeholders and business partners to support and provide customer-level analytics, data accuracy, and integrity

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