Senior Manager, Business Operations

GENERAL PURPOSE

This role sits within the North America (NAM) eCommerce Business Operations
- Strategy & Programs team serving as a critical partner to NAM Digital leadership in shaping and operationalizing the market's strategic agenda. As a Senior Manager
- Strategic Business Operations, you will lead the strategic planning cycle, drive market and competitive landscape insights, facilitate identification of strategic choices and initiatives, establish a disciplined approach to value realization, and manage the department's financial operating cadence ("business drumbeats") to ensure leadership has clear visibility into performance, investments, and outcomes.

This role partners closely with senior leadership and cross-functional teams operating as a trusted advisor to leadership translating strategy into a prioritized initiative portfolio, defined measurable outcomes, and monitor progress through consistent governance and financial rhythms.

This is an individual contributor role with significant leadership and cross-functional influence.

• Lead ongoing competitive and market intelligence to inform strategic decisions, including competitor benchmarking, trend analysis, and opportunity identification.
• Produce leadership-ready insights (briefs, dashboards, readouts) on market dynamics, category trends, and consumer behavior signals, and competitor moves.
• Partner with analytics, product, marketing, and finance to triangulate insights and convert them into actionable recommendations.

• Own the department's strategic planning operating model, including annual planning and refresh cycles.
• Design and facilitate planning workshops and leadership working sessions to align on goals, strategic choices, investments, and dependencies.
• Establish clear planning artifacts (strategy narrative, strategic choices, initiative portfolio, investment asks, KPI tree) and ensure teams follow the process.

• Structure ambiguous problem spaces into clear strategic choices (where to play/how to win) and initiative options.
• Facilitate cross-functional input to define initiative charters, scope, outcomes, resourcing assumptions, and high-level roadmaps.
• Support leadership decision-making through scenario analysis and trade-off frameworks (impact vs. effort, ROI, risk, strategic alignment).
• Act as a thought partner to leadership in shaping strategic narratives, framing decisions, and preparing for key forums (business reviews, investment committees, executive updates)
• Drive consistency in how the organization tells its strategy and performance story, reinforcing clarity, credibility, and alignment across stakeholders

• Implement a consistent value realization framework for major initiatives (baseline → forecast → realized), including KPI definition and measurement approach.
• Track benefits realization and outcomes across initiatives (financial and non-financial), identifying risks to value capture early.
• Create monthly/quarterly/yearly value realization reporting and drive accountability for corrective actions when outcomes are off track.

• Run the department's business cadence: weekly business meetings, monthly business reviews, and ad hoc leadership readouts.
• Capture, track and ensure completion of business meeting cadence action items.
• Prepare executive-level updates for business meetings, using clear storytelling tailored to the audience.

• Develop high-quality, executive-ready content for senior leadership, including strategy presentations, business cases, board/executive level readouts, and decision materials.
• Create reusable templates and standards for leadership materials (e.g. strategic plans, initiative updates, value realization reporting).

• 7-10+ years of experience in strategic planning, financial analysis, business operations, management consulting, or portfolio performance
• Strong business acumen, financial analysis,…