Operations Analyst Supervisor

Position :
Operations Analyst Supervisor

Reports to :
Operations Analyst Manager

Compensation *:
Competitive starting salary $88,800 – $112,800 commensurate with skills and experience, Full Pay Range: $88,800 – $136,700

Employment Classification:
Exempt, Full-time

Anticipated Start Date :
As Soon As Possible

Final date to receive applications : 03/30/26

Office Location :
Portland Metro Area, Oregon, USA

BACKGROUND
About Energy Trust Of Oregon Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon.

Our Vision Clean, affordable energy for everyone.

Our Commitment to Diversity We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location Energy Trust provides for a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington. The Operations Analyst Supervisor would be expected to report to the office on a quarterly basis, at minimum.

The Operations Analyst Supervisor is responsible for the day-to-day supervision of a team of operations analysts; this position will hire, develop, and manage a team of 4 staff (3 current, 1 to be hired), develop processes, procedures, and documentation to maintain high-quality, responsive analytics services.

The Operations Analyst Supervisor oversees the Operations Analysts and Data Specialist who provide cross-organizational operations and analytics support. These staff service a variety of organizational groups for data and reporting requests, including the Communications & Customer Service, Program Marketing, Finance, Communities and New Initiatives, Innovation & Development, and DEI teams.

Team duties include producing ad hoc and scheduled data reporting and analysis, building clear and informative dashboards, maintaining the monthly program forecasting process, conducting quality control for internal and external reporting including quarterly & annual reports, performing descriptive, statistical, and exploratory data analysis to generate data insights, supporting and improving data systems and workflows in collaboration with the IT and Program Operations teams, engaging with cross-functional teams to identify and implement systems enhancements, presenting data insights to business stakeholders.

This individual reports to the Program Analytics Lead.

This position is expected to report to the Portland office quarterly at a minimum for all staff and other in-person meetings

• Lead and supervise assigned team of Operations Analysts and Data Specialists, collaborating with and supporting the work of Program Operations Analysts
• Manage team capacity, workload, and tasks, ensure staff are properly trained and supported and work is delivered on time and of high quality, maintain and share process documentation
• Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization’s strategic operations
• Provide support, development, and coaching to team members
• Maintain strong relationships with key stakeholders in other departments
• Collaborate with managers and staff to ensure there are adequate operational resources to meet commitments
• Provide ownership and stewardship of database entities through creation and maintenance of data definitions, documentation of business rules, development and monitoring of…