Deal Desk & Commercial Services Manager

About DAT

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America - processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world.

On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO;
Portland, OR;
Seattle, WA;
Springfield, MO;
Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit

Final date to receive applications:10/30/2026

DAT is looking for a Deal Desk & Commercial Services Manager to join our Revenue Operations team in Portland, OR. The Deal Desk & Commercial Services Manager owns deal execution, pricing governance, and contract lifecycle management for DAT's commercial organization end to end. This is a net-new seat: DAT's current structure has no single owner for deal approval, discount governance, or contract execution, and that gap shows up today as inconsistent, ad hoc handling of pricing exceptions across segments, and as a contracting process that still runs through a standalone Docu Sign step disconnected from Salesforce (SFDC) and the Net Suite ERP.

Reporting to the Sr. Director, Revenue Operations, this role stands up the Commercial Desk as a single point of ownership for Broker, Carrier, and Shipper deal flow; redesigns the Self Sign-Up (SSU) and Enterprise (ENT) contract processes separately given their different deal complexity; and builds the Delegation of Authority (DOA) structure that lets the desk close standard deals on its own while routing exceptions up automatically.

• Own end-to-end deal approval for Broker, Carrier, and Shipper segments: pricing, product configuration, and business terms during the sales cycle.
• Establish and enforce SLA-based turnaround times for deal approvals; track and report on deal desk metrics (turnaround time, request volume, exception rate, compliance rate).
• Build and maintain the Delegation of Authority (DOA) framework so standard deals close without escalation, and exceptions route automatically to the right approver.
• Serve as the primary point of contact for deal-related questions, escalations, and disputes, resolving them promptly and consistently across segments.

• Own replacement of the current standalone Docu Sign contracting process, integrating contract execution directly into SFDC and the Net Suite ERP so signed deals flow into billing and revenue recognition without manual re-entry.
• Redesign the SSU and ENT contract processes separately to reflect their different deal complexity, rather than forcing both through one workflow.
• Maintain accurate, auditable records of every deal approval and contract action to support compliance and future audits.
• Partner with Legal and Finance to close the contract lifecycle management (CLM) gap that currently affects customer retention: standardize renewal, amendment, and offboarding workflows so contract terms and lifecycle events are tracked systematically after signature.

• Act as the connective tissue between Sales, Finance, Legal, and Product on deal structuring, pricing exceptions, and contract terms.
• Investigate root causes when a signed account under performs against its deal terms, and build corrective action plans with the account team.
• Provide deal performance and pricing analytics to Revenue Operations leadership, including trends, risk, and process-efficiency recommendations.
• Contribute to and maintain SOPs for deal approval and pricing governance as the desk scales.

• Bachelor's degree in Finance, Business, Economics, or a related field.
• 5+ years of experience in deal desk, pricing strategy, revenue operations, or contract management, including direct ownership of deal approval and pricing governance processes.
• Direct experience…