Operations & Client Support Manager

North Avenue Education, LLC Business & Client Support Manager Portland, OR
· Full time

The Operations & Client Support Manager is responsible for managing day-to-day operations and client support to ensure a smooth experience for students, families, tutors, and internal staff. This role is highly execution-focused and works closely with senior leadership, who retain responsibility for strategy, company leadership, and long-term planning.

Founded in 2013, North Avenue is a Portland-based tutoring company specializing in individuated test preparation and academic tutoring. We believe every student can be prepared for a vibrant future.

At North Avenue Education, we're passionate about learning and sharing the humanizing power of education. When it comes to our team, we set the bar high, and we pride ourselves on offering a sophisticated, hassle-free client support experience.

The Business & Client Support Manager is responsible for managing day-to-day client support and business operations to ensure a smooth experience for students, families, tutors, and internal staff. This role blends hands-on client service with real operational and business judgment, and works closely with senior leadership, who retain responsibility for company strategy and long-term planning.

This is a full-time role ideal for someone who is detail-oriented, service-minded, and ready to own workflows, systems, and a small support team from day one.

• Deliver high-quality client support through first-line engagement with families and students, resolving billing, scheduling, and policy questions with professionalism and care
• Maintain accurate client and student data across multiple platforms
• Own day-to-day supervision of part-time and weekend/evening support staff
• Support payroll, onboarding/offboarding, facilities, and office operations
• Pull and interpret basic operational data to inform planning conversations with leadership
• Contribute to the growth and long-term success of our team members and clients

• Bachelor's degree or equivalent experience
• 2-5 years of experience in operations, client support, office/business management, or small-business administration
• Strong client-service mindset with a professional, calm, and solution-oriented demeanor
• Comfortable using data and AI tools to answer operational questions, not just execute instructions
• Some experience supervising or coordinating the work of others
• Confidence and sensitivity when communicating with colleagues, parents, and students

• Creative - We advocate for our students by keeping our finger on the pulse of current events in the worlds of testing and pedagogy.
• Holistic - Academic success is only one piece of the puzzle. Our global approach equips students of all ages and abilities with life-enhancing skills.
• Supportive - As experts in our fields, we help families navigate the complex systems of standardized testing, college admissions, and academic life.
• Salary Range: $54,000-$62,000 annually, commensurate with experience
• Medical Benefits: Partial employer-sponsored medical coverage
• Paid Holidays: Company-observed paid holidays
• Retirement: Optional enrollment in a company-sponsored matching 401(k)
• Growth: Room for the role to expand in scope and title as the team grows