Corporate Warranty Analyst, Leasing

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Stoughton trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties.

TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

The Corporate Warranty Analyst, Leasing is responsible for assisting the leasing service team and all stakeholders with preparing and filing warranty claims and providing support for all branch locations to ensure that warranty and policy claims with TEC Equipment’s OEM and vendor partners are filed accurately and within specified timelines. In addition, general administration duties to support the fleet department and field operations will also be assigned as needed.

Key duties include preparing claims for submission, providing support to branch operations partners on claim submission and reconciliation, monitoring reporting and on-going performance, and ensuring compliance with OEM and vendor requirements. This person must have efficient research and critical thinking skills.

The person in this position must embody company values:
Teamwork, Entrepreneurship, and Customer Focus and be committed to providing a high level of support to internal customers to better enable managers and employees to fulfill TEC Equipment’s Customer Commitment – to be recognized by customers as their Best Business Partner.

• Utilize in-depth knowledge of OEM and vendor warranty coverage to ensure TEC equipment is optimizing warranty reimbursement while reducing potential policy expenses/write-offs:
• Analyze work orders for warrantable work and support branches on work order story writing as it pertains to warranty and customer billable repairs. Ensure accuracy of work order comments, parts lists and documentation.
• Support branches with claim filing as needed; this may include collecting and analyzing documentation, preparing and filing claims on behalf of the branch or serving as a resource to branches in the claim filing process, and provide feedback for service teams.
• Review branch level accounting on OEM payments prior to posting, making corrections as needed.
• Monitor branch returns and scrap lists in for OEM systems and ensure parts are being returned on time, using appropriate methods, and remaining components are scrapped as needed.
• Support service & proactively monitor OE for initiatives such as campaigns, modifications, cost initiatives and service updates utilizing the TEC systems that drive improvement in KPI’s for the branches. Regularly meet with service teams, corporate service manager and fleet team supervisor to monitor progress and goals.
• Monitor and maintain warranty reporting to improve and sustain TEC’s warranty processes, while ensuring compliance. Reporting should align with warranty objectives for the company and help ensure the highest probability of success that those objectives will be achieved.
• Stay up to date and knowledgeable on claim filing, accounting functions, and system use as it pertains to warranty administration. Participate in trainings, webinars and information sessions with OEM partners and be comfortable communicating updates to branch…