Part-Time Service Coordinator

Northwest Facilities & Equipment Maintenance (NWFEM) provides commercial equipment and facilities maintenance and repair for quick-serve restaurants and commercial businesses in the Portland, OR and Seattle, WA metropolitan areas. We approach this work through the lens of synergy. Its how we create outcomes that are both more efficient and enjoyable - for our internal team as well as our clients. Our long-standing relationships with customers are a testament to this commitment.

The why behind everything we do is relationships. To us, this means we work with people we enjoy, carve out an energizing work experience, and support our community.

We are looking for individuals who love their career and craft. Artisans that are excited to learn new techniques and skills to hone their trade and who are excited to share their learning with others. These will be the people that push forward our goals to become a learning organization, with a certification system that allows us to certify each other in our specialty fields, elevating the overall capability of the company, and creating empathy through understanding each other's challenges.

• Be Open
• Embrace the Challenge
• Do What You Say
• Think Brand

As a Service Coordinator, your primary role is to ensure the efficient delivery of our Facilities Maintenance services by managing a team of internal technicians who complete work requests, coordinating technician schedules, and maintaining strong customer relationships. You'll oversee the entire service process, from request acceptance to completion, ensuring timely and accurate execution while meeting customer expectations. Your responsibilities encompass prioritizing requests, scheduling technicians, managing inventory, and fostering collaboration with internal teams.

Your proactive approach to scheduling, clear communication, and attention to detail will contribute to the smooth operation and success of the service department. Additionally, you will be working closely with the Project Manager and Dept Manager on a daily basis to support the above listed tasks along with supporting any ongoing Projects. Incoming jobs will be sorted into Service Requests which the Service Coordinator will take ownership of, or sorted into Projects, which the Project Manager will take ownership of.

There will be crossover  will be the Project Manager’s go to support, and will cover them when they are out of office, and they will do the same for you. Both the PM and SC are in place to support an experienced Construction Department Manager to run our handyman/construction team.

• $28.85 - $38.5/hour

• Friday - Sunday, 8AM - 5PM (occasional evening meetings)

• 5+ Years in a Managerial role in Facilities, Construction, Handyman or Service/trade Industry
• Able to assess facilities work orders with experience and direct/train employees on how to complete the work
• Highly organized
• Effective leader
• Excellent time management and able to accurately assess/manage priorities
• Deep understanding of building processes, facilities processes, and safety standards
• Possess a strong, clean driving record, be insurable
• Advance SYNERGY and our shared values daily
• Possess a thorough understanding of tools, safety equipment, and their proper uses
• Must pass a criminal background check
• Must have a valid Driver's License and pass driver's background check

• Lifelong learner
• Professional
• Reliable
• Self-sufficient
• Positive Attitude
• Excellent communication skills

• Accept/Reject new service requests
• Triage incoming requests into various priority levels
• Enter service requests from email into dispatch software
• Determine with Project Manager if a received job is considered a Service Request or a Project, and assign to appropriate team
• Create routes for Day Technicians by providing accurate notes and staged material
• Create routes for Night Technicians by providing accurate notes and staged material
• Proactively plan and organize the service schedule weeks in advance
• Review completed service requests
• Monitor backlog of maintenance and incomplete work, maintain records and information of all requests and dispatches
• Evaluating field technicians timecards for accuracy
• Order materials as needed for jobs
• Create timely and accurate quotes for service calls that will go over NTE
• Coordinate with Project Manager for scheduling service calls so as not to conflict with project work if it requires our internal team
• Provide…