Part-Time Reservationist

Transdev in Portland, OR is hiring a Part‑Time Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer‑service‑oriented people who are dedicated to safety.
This job is 100% onsite.

Non‑Union Position:
Part‑Time

$23.87 – $28.37 per hour (Starting pay $23.87 with progression to $28.37 over 3 years.)

• Serve as the primary point of contact for Tri Met LIFT ADA paratransit customers and the general public.
• Provide accurate, ADA‑compliant trip reservations, modifications, and cancellations while delivering high‑quality customer service.
• Act as the gateway to the LIFT service delivery system, recognizing that reservation accuracy directly impacts safety, scheduling, dispatch, service reliability, and customer satisfaction.
• Operate in a high‑volume call center environment requiring sound judgment, attention to detail, and professionalism.
• Routinely manage challenging customer interactions and serve as a first point of contact for incidents and service disruptions.
• Answer high‑volume inbound calls promptly and professionally using the Cisco phone system.
• Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
• Adapt communication style to meet individual customer needs while maintaining consistency and policy compliance.
• Routinely manage angry, frustrated, distressed, or emotionally escalated callers using approved de‑escalation techniques.
• Maintain composure and professionalism while using approved de‑escalation techniques and escalation protocols.
• Balance empathy for individual circumstances with adherence to ADA requirements, Tri Met policies, and operational limitations.

• High school diploma or GED.
• One year of customer service or call center experience preferred.
• Experience in paratransit, public transportation, or human services desirable.
• Minimum typing speed of 35 words per minute.
• Ability to work rotating shifts, weekends, and holidays as required.
• Ability to pass background screening and maintain confidentiality.
• Ability to operate Cisco phone system and handle high‑volume inbound calls.
• Ability to communicate clearly with customers who may have speech, hearing, cognitive, emotional, or mobility limitations.
• Proficiency in using approved de‑escalation techniques and escalation protocols.

• Submit to drug testing and background check.
• Eligible to work in the U.S.

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is performed indoors in air‑conditioned or well‑ventilated facilities.
• Work is performed in an office or cubicle equipped with a telephone and computer.
• Employee will spend long periods sitting, typing, or looking at a computer.
• Must be able to work in a high‑volume environment with people talking in person or on the phone.
• This job is 100% onsite.
• Travel requirements are less than 1% for occasional meetings.
• Position requires 7‑day per week availability;
  Department opens Monday‑Friday 9 a‑m to 5 p‑m, Saturday‑Sunday 10 a‑m to 5 p‑m, 365 days per year.
• Part‑time employees generally work half‑days, 3‑5 days per week, including one weekend shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.