Residences Concierge

Overview

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.

Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS).

Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.

• Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information about the property and surrounding area amenities, including special events and activities.
• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors; implement into the key track system.
• Answer, record, and process all calls, messages, requests, questions, or concerns; contact appropriate individuals or departments as necessary to resolve the issue.
• Understand and assist with owners’ reservation services (HRS).
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assist with Bell/valet services for owners when requesting their vehicles.
• Perform Lobby Ambassador tasks; review shift logs/daily memo books and document pertinent information in logbooks.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.