Customer Service Representative

Customer Service Representative
Rapid Cash
Portland, OR

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry-level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success.

If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

Compensation & Benefits

The hourly wage for the position is $18.70 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a learning management system with e-learning modules to boost professional and personal development.
• Cross-brand training enabling opportunities at eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options with telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) with company match.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits including dental, vision, disability, life,  protection, and more.
• Employee Assistance Program with mental health resources and life coaching.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in the first year.
• Relaxed, business casual dress code (jeans and sneakers allowed).
• Benefits are subject to change and governed by plan documents.

What You’ll Do — Essential Duties And Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information in a POS system with precision and integrity.
• Build new business by completing daily call campaigns.
• Assist in account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing) and participate in in-store and community events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Maintain office security procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies, procedures, and applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
• Store hours and minimum hours may change; speak with your recruiter for the latest requirements.

What We’re Looking For — Qualifications And Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS systems, Microsoft Office, and other computers.
• Must be at least 18 years old (19 in Alabama).
• Background check required in accordance with applicable law.
• Ability to meet the physical demands of the position (standing up to 90% of the time, moving up to 25 pounds, mobility inside/outside the store, and keyboard operation).

Nice To Haves — Preferred Qualifications And Skills

• Experience in check cashing, document verification, and/or money order processing.
• Cash handling and cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s…