Closeout Specialist

Renewal by Andersen is the replacement division of the 120‑year‑old Andersen Corporation. Andersen is the oldest and largest window and door manufacturer in North America. We focus on building the best products in the industry and offer a unique window offering in the market with a controlled territory for distribution. Our processes deliver a highest‑quality construction experience backed by the oldest brand in business.

At Renewal by Andersen of Oregon and SW Washington, we are committed to delivering an exceptional home improvement experience – start to finish. Our Job Closeout Specialist plays a critical role in ensuring projects are successfully finalized and outstanding balances are collected while maintaining a high level of customer satisfaction.

• Competitive pay: $23‑$25 per hour based on experience
• Comprehensive Benefits Package: Health, dental, and vision insurance, along with long‑term disability
• 401(k) with Company Match: Competitive company contributions to help build your future.
• Paid Time Off and Company Paid Holidays: Generous PTO and 6 paid holidays to support work‑life balance.
• Career Growth: Training and development opportunities with room to grow within our Customer Care department.

• Project Closeout:
  Proactively communicate with homeowners to finalize projects and move jobs to completion with excellent verbal and written communication.
• Inbound & Outbound Communication:
  Take inbound calls and respond to emails in a timely, professional manner; make outbound calls to collect outstanding balances.
• Billing Accuracy:
  Partner with Accounting to confirm billing accuracy and resolve discrepancies.
• Collections:
  Contact customers regarding outstanding balances and follow AR best practices to secure payment.
• Issue Resolution:
  Research and follow through on complex customer inquiries related to billing and job completion; elevate concerns as needed.
• Internal Coordination:
  Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Problem Solving:
  Support homeowners with logistical changes, reschedules, and service‑related questions.
• Documentation:
  Maintain detailed records in Salesforce and other internal platforms.
• Team Support:
  Contribute to a positive team environment through excellent communication and reliability.

• Experience:
  
  2‑3 years of customer service experience required; AR collections experience preferred.
• Preferred Experience:
  
  Construction background, AR collections experience, Quick Books or other accounting software experience, and CRM experience (Salesforce preferred).
• Communication:
  Strong written and verbal communication skills.
• Organization:
  High attention to detail, follow‑through, and time management.
• Independence:
  Proven ability to work independently and take initiative.
• Problem Solving:
  Ability to assess issues quickly and propose effective solutions.
• Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage.

• Software Proficiency:
  Skilled in Microsoft Office Suite and various texting/chat communication platforms.
• CRM
  
  Experience:
  
  Hands‑on experience with Salesforce and the use of Salesforce Reports for tracking and communication.
• Telephony Systems:
  Familiarity with VoIP systems such as Five9 for efficient call handling.
• AR Best Practices:
  Understanding of accounts receivable processes and collection strategies.
• Quick Learner:
  Ability to rapidly absorb and apply knowledge of product offerings and company policies.
• Work Environment:
  This is a full‑time, in‑office role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks.

Joining Renewal by Andersen of Oregon as a Job Closeout Specialist means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast‑paced environment, we invite you to apply and help us deliver on our promise to homeowners across the Pacific Northwest!

Renewal by Andersen Corporation is the full‑service…