Service Advisor​/Writer

Service Department Adviser (Service Writer/Advisor) — Triumph Columbia River

At Triumph Columbia River, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.

This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.

• Help maintain a smooth, organized, and efficient service department
• Write clear, accurate repair orders and document customer concerns properly
• Estimate costs and completion times while setting realistic expectations
• Schedule service work and manage technician workflow based on skill level and shop capacity
• Monitor work-in-progress to ensure quality, timeliness, and communication
• Coordinate with technicians, parts staff, and customers throughout the repair process
• Create estimates for internal, customer-pay, and wreck repairs
• Open and close customer-pay, warranty, and internal repair orders
• Follow OEM warranty procedures and maintain proper documentation
• Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
• Operate efficiently in Dealer DMS, CRM, and OEM systems

• Deliver excellent customer service with professionalism and confidence
• Greet customers promptly and communicate clearly in person, over the phone, and through email/text
• Keep customers informed throughout the repair process—even when there are delays or no major updates
• Handle complaints and difficult situations with a calm, solutions-focused attitude
• Recommend maintenance and additional services when appropriate
• Pay close attention to repeat repairs and help ensure issues fully resolved

• Previous motorcycle or powersports service writing/advising experience
• Strong knowledge of Triumph, BMW, & modern metric motorcycles
• Experience scheduling work and managing technician workflow
• Ability to multitask and stay organized in a fast-paced environment
• Strong communication and customer service skills
• Professional, direct, no-BS attitude with strong follow-through
• Comfortable balancing customer satisfaction with shop efficiency and profitability
• Current motorcycle endorsement required

• Full-time schedule:
  Tuesday–Saturday
• Competitive pay with commission opportunities and growth potential
• Paid Time Off (PTO)
• Health insurance
• 401(k) with company match
• A fun, high-energy environment surrounded by passionate motorcycle people

• Fast-paced dealership and shop environment
• Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
• Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed

Triumph Columbia River

17979 NE Glisan St

Portland, OR 97230