Airport Customer Service Agent

The Airport Customer Service Agent provides assistance and information to airport passengers.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, ABM Employee Benefits| Front Line Team Members (Programa de Beneficios de ABM).

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided
• Bilingual Spanish/ English (for internal candidates)

• One (1) year of customer service or similar work experience preferred
• One (1) year of face to face customer service or similar work experience preferred (for internal candidates)

• Act as a Welcome Ambassador for arriving passengers
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provide assistance to passengers using kiosks to check-in
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times