Sr. Customer Success Management Professional

Job Description

As a Lead Customer Success Representative at Honeywell, you will build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing inquiries, concerns, and escalations, and collaborate with cross‑functional teams to drive customer onboarding, adoption and upsell opportunities. The role reports directly to the CX Program Management Manager and is based in Salem, Oregon on a hybrid work schedule.

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross‑functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Proactively identify opportunities to upsell and expand customer accounts.
• Analyze customer data and provide insights to drive customer success and retention.
• Develop and implement customer‑centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross‑functional teams to drive customer‑focused initiatives and ensure alignment with business goals.
• Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
• Provide regular updates and reports on program performance and key metrics to senior management.

• Minimum of 6 years of experience in customer success or account management.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem‑solving and negotiation abilities.
• Experience working with CRM software and customer success tools.
• Passion for customer success and satisfaction.
• Strong leadership and mentoring skills.
• Proactive and results‑oriented mindset.
• Continuous learning and adaptability.

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401(k) Plan/Retirement Benefits (as per regional policy)
• Career Growth and Professional Development

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.