Customer Service Representative - Fluid Handling

The Customer Service Representative – Fluid Handling serves as a primary technical expert in support of the Valin fluid handling product lines. Valin distributes technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This role collaborates with customers and Valin personnel to deliver exceptional customer service experience in a dynamic, fast-paced fluid handling environment.

Interacts with customers; gives information in response to inquiries about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns via phone or mail. Answers customers' questions regarding product or service operation and maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

• Talks with customers by phone or in person to ensure the best service possible
• Participates in team meetings to understand and support sales strategy and overall objectives
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure premium customer service
• Makes suggestions and recommendations for improvement for better ways to service customers and increase sales

• High school diploma or GED required; bachelor’s degree in business, engineering, or related field preferred
• Proficient in MS Applications
• Experience with CRM preferred:
  Dynamics 365 a plus
• Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products
• Superior interpersonal and customer service skills
• Strong ability to organize and prioritize workload, and to meet deadlines
• Strong problem‑solving and multi‑tasking skills
• Ability to adapt to changing priorities in a fast‑paced environment
• Must have a structured and organized work approach
• Familiarity with Prophet 21 ERP platform a plus

Full-time, hourly, non-exempt. Monday – Friday 8:00am – 5:00pm. Predictable work schedule to plan your life around: no weekends or nights for most roles.

Expected pay rate for this position is starting at $24.00 – $28.00 per hour depending on experience.

Equal Opportunity Employer/Vet/Disabled