Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Must be flexible.

• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person, including groups
• Handle guest check-ins, check-outs, and payment processing with accuracy
• Welcome guests warmly, determine their needs, and manage the registration process
• Balance cash at the end of each shift and generate reports for the next shift

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality or customer service is preferred but not required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Physical ability to stand, walk, and lift up to 25 pounds as needed

Compensation: $17 - $18 hourly