Customer & Content Support Specialist

Customer & Content Support Specialist

Full Time
• Portland, OR, US

Salary Range: $45,000.00 To $55,000.00 Annually

Position Summary: As a Customer & Content Support Specialist, you’ll use your enthusiastic & professional attitude and thorough product knowledge to provide cross‑departmental assistance to the marketing, support, and customer success teams, from content creation to customer‑facing support.

Customer & Content Support Specialist Responsibilities:

Core

Purpose:

Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer‑facing support to content and campaign assistance. Cross‑departmental role with room to specialize based on strength and team need.

• Respond to customer questions (B2B and B2C) promptly and professionally
• Assist with email marketing execution and campaign support
• Create and maintain internal documentation for sales and customer success teams
• Help build and update customer‑facing platform projects and assets
• Support SEO and website content updates
• Assist with event prep and marketing material organization

What we’re looking for:

• Must work in-office, 8 hours/day
• Strong written and verbal communication
• Comfortable jumping between tasks and teams
• Graphic design interest or experience a genuine plus
• Solid troubleshooting instincts and attention to detail

No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.