Customer Service Representative ? Sample Receiving

Customer Service Representative

Location:

Onsite in Portland, OR

Employment Type:

Full-Time Pay:
Competitive Compensation + Benefits

About the Opportunity

A growing laboratory services organization is seeking a detail-oriented Customer Service Representative to support sample receiving operations and client communications. This position plays a critical role in ensuring customer samples are accurately logged, processed, and communicated throughout the testing lifecycle. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.

• Coordinate the receiving and intake of customer samples from initial communication through system entry
• Review sample submission forms and verify information for accuracy and completeness
• Enter and manage sample information within internal laboratory and business systems
• Communicate with clients regarding sample receipt, status updates, and testing requests
• Generate receipt confirmations and assist with pricing and quote verification when needed
• Coordinate shipments to third-party laboratory partners as required
• Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status
• Maintain accurate records of customer communications and sample documentation
• Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction
• Support continuous improvement initiatives to enhance customer service quality and response times
• Assist with additional customer service and administrative functions as needed

Required

• High school diploma or equivalent
• 6+ months of customer service, administrative, office support, or laboratory-related experience
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple deadlines and priorities
• Strong attention to detail and data accuracy
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• Professional customer service mindset with strong problem-solving skills

Preferred

• Experience in laboratory, food testing, scientific, or regulated environments
• Experience with Laboratory Information Management Systems (LIMS)
• Experience working with ERP systems
• Experience supporting international customers or global organizations
• Crystal Reports experience is a plus

What We're Looking For

Strong customer service orientation High emotional intelligence and professionalism Ability to work effectively with individuals from diverse backgrounds Adaptability in a fast-paced environment Team-focused mindset with a willingness to support multiple departments Initiative to identify and improve processes

Ability to lift and move items averaging up to 20 pounds and occasionally up to 50 pounds Frequent use of computers, phones, and repetitive hand movements Ability to work in an office and laboratory support environment