Customer Account Success Intern

Customer Account Success Intern at DNV Company, you will be responsible for refining core customer processes, conducting research, and executing customer related tasks. This role is ideal for someone early in their career who is eager to learn how customer success, operations, and go-to-market teams work together to deliver value to customers. This role is based at our DNV offices in Portland, OR or Corvallis, OR.

• Process Improvement & Documentation
• Assist in reviewing and refining core Customer Success processes (e.g., onboarding, renewals, customer communications)
• Help document workflows, playbooks, and best practices

Identify gaps or inefficiencies and suggest improvements

• Conduct research on customer success software tools, industry trends, and best practices
• Gather and summarize customer insights from internal systems, surveys, or feedback
• Support basic data analysis related to customer engagement or usage

• Assist with customer communications, follow ups, and coordination
• Support customer meetings by preparing notes, agendas, or summaries
• Help manage and update customer information in CRM or internal systems

• Collaborate with Customer Success, Sales, Product, and Operations teams
• Support special projects related to customer programs, pilots, or initiatives
• Perform general administrative and operational tasks as needed