Customer Service Representative – Sample Receiving

Customer Service Representative – Sample Receiving

We are seeking a detail-oriented Customer Service Representative – Sample Receiving to join a fast-paced laboratory environment in Portland, OR. This role is essential in ensuring accurate intake, tracking, and communication of client samples within our laboratory systems.

You will serve as a key point of contact for clients while supporting internal lab operations, ensuring accuracy, efficiency, and exceptional service throughout the sample receiving process.

• Manage incoming client requests and coordinate sample receiving workflows from intake through system entry
• Enter and verify sample information using laboratory systems (LIMS/SAP) with high accuracy
• Assign unique sample IDs and ensure all documentation aligns with client submission forms
• Communicate with clients regarding sample status, receipt confirmation, and general inquiries
• Coordinate with lab staff to ensure timely processing and workflow efficiency
• Prepare and send sample receipt confirmations and related communications
• Generate or verify pricing quotes as needed
• Maintain accurate client records, logs, and documentation
• Identify and escalate issues related to sample tracking or system discrepancies
• Support continuous improvement efforts to enhance efficiency and service quality

• Strong customer service experience in a professional or technical environment
• Excellent data entry skills with a high level of accuracy and attention to detail
• Ability to multitask and manage time-sensitive requests in a fast-paced setting
• Strong written and verbal communication skills
• Comfortable working with databases, systems, and computer-based workflows
• Ability to follow procedures and maintain compliance standards
• Prior experience in laboratory, healthcare, logistics, or administrative support is a plus

We offer a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid premiums (employee coverage fully paid; high dependent coverage support)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Life insurance, disability coverage, and supplemental benefits
• Legal Shield / IDShield protection options
• 401(k) with company match
• Generous Paid Time Off (PTO)
• 13 paid holidays annually
• Employee discount partnerships (including Adidas and Columbia employee store access)
• Long-standing bonus program (historically equivalent to approximately one month's salary when awarded)