Lateral Emergency Communications Dispatcher Trainee Job Portland area,Oregon USA,Customer Service/HelpDesk

Position: Lateral 9-1-1 Emergency Communications Dispatcher Trainee

Position Summary

Bring your training, skills, and enthusiasm to the Bureau of Emergency Communications (BOEC) as a 9‑1‑1 call taker and police dispatcher for the Portland metro area. The role involves answering 9‑1‑1 and non‑emergency calls, dispatching police, fire, medical and mental health responders, operating the public safety radio system and CAD, and monitoring the status of field units.

Training Program

The full‑time paid training program includes:

Classroom learning with hands‑on computer training
Simulation exercises, study, and practice time
Assigned experienced coaches to guide live calls and dispatching
Daily performance feedback to track progress

Responsibilities

Successful trainees who complete training are promoted to Senior Dispatchers and must demonstrate proficiency in:

Answering 9‑1‑1 and non‑emergency calls
Using the radio and CAD to record requests for emergency services and dispatch responders
Monitoring the status of field units

Core Qualifications

Knowledge of proper use of a public safety radio system and experience dispatching police and emergency units.

Experience utilizing multiple computer monitors and a keyboard to accurately enter spoken information.

Experience using street maps and computer mapping systems to locate addresses, streets, block numbers, etc.

Ability to prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with stressful situations.

Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.

Required Qualifications

High school diploma or GED.
Must be at least 18 years old at time of hire.
Currently hold or have held certification in Telecommunications and Emergency Medical Dispatch (or equivalent training to State of Oregon Department of Public Safety Standards and Training) within the last year at a 9‑1‑1 center.
Ability to type 40 Net Words Per Minute with 90% accuracy.
Pass a background investigation through the Criminal Justice Information Services System.

Union Representation

This classification is represented by the Portland Police Association (PPA).

Benefits

Check the benefits tab for an overview of benefits for this position.

Equal Employment Opportunity

An Equal Opportunity Employer.

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