Customer Service Representative - Sample Receiving

Customer Service Representative – Sample Receiving (Direct Hire)

Portland, OR 97210 (100% Onsite)

$22.00/hour (not posted publicly)

Monday–Friday, 8:00am–6:00pm (schedule may vary)

Direct Hire Opportunity

We are seeking a detail-oriented Customer Service Representative – Sample Receiving to join a fast‑paced laboratory environment in Portland, OR. This role is essential in ensuring accurate intake, tracking, and communication of client samples within our laboratory systems.

You will serve as a key point of contact for clients while supporting internal lab operations, ensuring accuracy, efficiency, and exceptional service throughout the sample receiving process.

• Manage incoming client requests and coordinate sample receiving workflows from intake through system entry
• Enter and verify sample information using laboratory systems (LIMS/SAP) with high accuracy
• Assign unique sample IDs and ensure all documentation aligns with client submission forms
• Communicate with clients regarding sample status, receipt confirmation, and general inquiries
• Coordinate with lab staff to ensure timely processing and workflow efficiency
• Prepare and send sample receipt confirmations and related communications
• Generate or verify pricing quotes as needed
• Maintain accurate client records, logs, and documentation
• Identify and elevate issues related to sample tracking or system discrepancies
• Support continuous improvement efforts to enhance efficiency and service quality

• Strong customer service experience in a professional or technical environment
• Excellent data entry skills with a high level of accuracy and attention to detail
• Ability to multitask and manage time-sensitive requests in a fast‑paced setting
• Strong written and verbal communication skills
• Comfortable working with databases, systems, and computer‑based workflows
• Ability to follow procedures and maintain compliance standards
• Prior experience in laboratory, healthcare, logistics, or administrative support is a plus

• Medical, dental, and vision insurance
• Employer-paid premiums (employee coverage fully paid; high dependent coverage support)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Life insurance, disability coverage, and supplemental benefits
• Legal Shield / IDShield protection options
• 401(k) with company match
• Generous Paid Time Off (PTO)
• 13 paid holidays annually
• Employee discount partnerships (including Adidas and Columbia employee store access)
• Long‑standing bonus program (historically equivalent to approximately one month’s salary when awarded)

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.