Dispatcher - Scheduling Manager

Dispatcher - Scheduling Manager

Oregon Oils, Inc. | Portland, OR
$27.00/hour

Oregon Oils, Inc. is a family-owned and operated recycling company specializing in used cooking oil and grease trap services throughout Oregon and Washington. Since 1992, we have grown significantly while maintaining a supportive, team-oriented culture. We believe in recognizing hard work, promoting from within, and providing long-term career opportunities.

We are seeking a highly organized and customer-focused Dispatcher - Scheduling Manager to oversee daily routing, dispatch operations, scheduling, and customer service activities.

• Starting pay: $27.00 per hour
• Performance-based pay review within 6-12 months
• Medical, dental, and vision insurance
• 401(k) program
• 6 paid holidays annually
• Paid sick time (40 hours annually)
• Paid 30-minute lunch break
• Private onsite parking
• PTO that continues to accrue with no cap
• Career growth opportunities with a stable, family-owned company

• Build, optimize, and manage weekly routes for 6 field technicians
• Dispatch technicians and coordinate emergency service calls
• Supervise and support a team of 4-6 employees
• Communicate regularly with city inspectors and submit the required route information
• Answer incoming phone calls and customer inquiries
• Manage scheduling, customer accounts, and service updates
• Enter new customer information and maintain accurate records
• Assist with billing processes and automatic payment setup
• Troubleshoot scheduling and service-related issues
  
  Send service and pump-out reports to city inspectors
• Maintain daily operational logs and technician paperwork
• Ensure customer information remains accurate and up to date

• Previous dispatching, routing, scheduling, or logistics experience preferred
• Customer service and office administration experience required
• Knowledge of Oregon and Washington roadways is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Quick Books experience preferred
• Smart Service Scheduling Software experience is a plus
• Strong multitasking, problem-solving, and organizational skills
• Ability to work effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Positive, professional attitude with strong customer focus
• Team-oriented mindset and leadership ability
• Typing speed of 40-50 WPM or higher
• Comfortable working in an environment where grease odors may occasionally be present

Benefits available after 90 days:

• Medical, Dental & Vision Insurance (Oregon Oils covers 50% of the employee-only Kaiser base plan)

After 1 year of employment:

• 401(k) eligibility
• PTO benefits begin

PTO Schedule

• Year 2: 12 days PTO
• Year 7: 17 days PTO
• No PTO cap-unused time carries over

Our employees are the foundation of our success. Many team members have been with us for more than 10 years because we offer stability, growth opportunities, and a workplace where people are valued. If you're a motivated professional who enjoys solving problems, supporting customers, and keeping operations running smoothly, we'd love to hear from you.