Hospital Operator​/Call Center Representative; Switchboard

Hospital Operator / Call Center Representative (Switchboard)

Immediate need for a talented Hospital Operator / Call Center Representative (Switchboard). This is a 06+months contract opportunity with long-term potential and is located in Portland, OR (Onsite).

Job
-20658

Pay Range: $30/hr - $35/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

• Receive, screen, and route a high volume of incoming calls through an electronic switchboard system.
• Take and relay telephone messages accurately and promptly.
• Greet, assist, escort, and direct visitors as needed.
• Provide general information and telephone directory assistance to callers and visitors.
• Maintain accurate on-call staff schedules.
• Support hospital response procedures for emergencies, drills, and code calls as directed.
• Use computer systems, databases, and email to support daily operations.
• Communicate clearly and professionally with patients, visitors, staff, and providers.
• Work effectively in an environment with multiple tasks, interruptions, and changing priorities.

• High School Diploma or equivalent.
• 1 year of operator, switchboard, receptionist, call center, or customer service experience.
• Excellent interpersonal communication and conflict management skills.
• Ability to multitask in a busy environment with frequent distractions.
• Basic computer proficiency, including:
• Windows programs
• Database systems
• Strong patience, courtesy, and professionalism when working with others.
• Prior healthcare, hospital, or medical center experience.
• Experience operating a multi-line phone or electronic switchboard.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.