Emergency Communications Dispatcher Trainee

Emergency Communications Dispatcher Trainee

These positions are contingent upon final funding approval and may be subject to change. Are you ready for work that is both challenging and meaningful? Join the dynamic environment of a 9-1-1 call center and contribute to the community safety of the Portland metro area!

Job Appointment:
Full-Time, Regular.

Schedule/Work Environment:
Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour workdays. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.

Work Location:

Employees report to 9911 SE Bush St, Portland, OR 97266. This position cannot be filled in a remote status.

Language Pay Premium Eligible:
This position is eligible for Language Pay Differential for qualifying employees.

Union Representation:
This classification is represented by Portland Police Association (PPA). To view this labor agreement, please .

Application Material:
Please click APPLY to submit your application via the City of Portland's online portal. You must provide answers to the Supplemental Questions.

Position Summary:

Bring your enthusiasm for serving the community to the Bureau of Emergency Communications (BOEC) as an Emergency Communications Dispatcher Trainee (EC Dispatcher Trainee). EC Dispatcher Trainees receive paid training that will provide you with the skills needed to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders. No previous experience is expected nor required. The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy.

We routinely assess our employees' work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.

If you have previous experience working in this position at a 9-1-1 center within the last year, please apply HERE.

Our full-time paid training program includes:

• Classroom learning with hands-on computer training
• Simulation exercises, study, and practice time
• Assigned experienced coaches to guide you while taking live calls and dispatching responders
• Daily performance feedback to track your progress

To be successful in the program, you must demonstrate critical thinking skills during quickly changing situations; an ability to use required computer, radio and phone systems; and the skill to communicate with the public and responders in emergency situations.

Training Pay Scale

Starting Pay - $33.70

12 Months - $37.16

18 Months - $39.01

Training Completion - $41.10

Emergency Communications Dispatch Trainees who successfully complete training will promote to Senior Dispatchers at the payrate of $41.10/hour.

To review the full position description, please visit:
Emergency Communications Dispatcher, Trainee Class Specifications. For information about training, work hours, and wages, please visit:
Work for 9-1-1.

Virtual & In-Person Meet & Greet Opportunities

We are offering multiple informational sessions!

Please note:

Informational sessions are not required but are a great opportunity to learn more about the position and ask questions.

#1. Tuesday, July 7, 2026 5:00 PM-6:00 PM – In-Person at the East County Library

475 NW Division St, Gresham OR 97030

#2. Wednesday, July 8, 2026 from 6:00PM-7:00 PM Virtually on Microsoft Teams

Join the meeting now

Questions? Contact:
Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.

Snyder