Veterinary Receptionist - Portland

Heartfelt Veterinary Hospital is Hiring a Veterinary Receptionist!

• Role: Experienced Veterinary Receptionist
• Status: Full-time
• Salary: $16–$18 per hour
• Schedule: Mon-Wed, Friday, and Saturdays or Mon, Wed, Saturday (Saturdays mandatory)

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays, and an Employee Assistance Program

Heartfelt Veterinary Hospital is a well-established 4-doctor practice with a strong support team committed to excellent care. We’re a group of compassionate professionals who show up for each other, celebrate each other, and welcome you exactly as you are. We’re looking for a client service representative who is passionate about animals and client service. If you’re looking for a clinic where your contributions are valued and your growth is supported, we look forward to getting to know you!

• A supportive team that genuinely helps each other (no egos, no drama)
• A workplace where being yourself isn’t just allowed—it’s encouraged
• Leaders who listen, value your ideas, and appreciate your contributions
• Predictable scheduling and respect for your time
• Real one-hour lunch breaks (yes, actually)
• Located in Northeast Portland walking distance from multiple restaurants and parks

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in/out and ensure accurate client and patient information
• Collect payments and process invoices
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care
• Support compliance by helping clients schedule recommended services and rechecks
• Collaborate with the medical team to coordinate care plans and timing
• Sweep and mop the reception area each evening

• Comfort in a fast-paced clinical environment
• Previous experience in a client care role
• Previous experience as a veterinary receptionist
• Confidence handling high call volume and juggling competing priorities
• Compassionate communication skills, especially in sensitive or emotional situations
• Ability to explain basic services, policies, and next steps clearly to clients
• Familiarity with veterinary terminology and hospital workflows (preferred)
• Experience with practice management software Cornerstone is a plus
• Ability to maintain a clean, professional front desk and lobby environment
• A warm, confident communication style and passion for helping clients and pets
• Strong customer service skills with a focus on building long-term client relationships
• Experience coordinating appointments, managing schedules, and optimizing clinic flow
• Comfort making outbound calls/texts/emails for follow-ups, reminders, and care coordination
• Strong attention to detail when updating patient records and documenting communication
• Ability to triage scheduling needs and prioritize urgent cases appropriately
• Excellent multitasking skills and the ability to stay calm in a fast-paced environment
• Confidence handling difficult conversations with empathy and professionalism
• A flexible approach to compensation that will reflect your skillset and future performance

• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability,…