Customer Experience Specialist - Resolve Escalations & Delight
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-07-18
Listing for:
Jacuzzi Group
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Jacuzzi Bath Remodel in Portland, OR is seeking a proactive Customer Care Specialist to serve as the main contact for escalated customer concerns, ensure swift resolutions, and support local teams through the customer journey.
You will handle welcome calls, coordinate with the service department after install, assist production and sales, and communicate customer needs across departments to guarantee timely resolutions. The role emphasizes empathy, responsiveness, and collaboration.
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