Billing Administrator

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it. All official communication from Consumer Cellular will come from a  email address or through our verified texting platform, which will only be used to schedule interviews.

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Job Summary

The Billing Administrator job duties include reviewing orders, assisting with accounting, and identifying any discrepancies between bills and customers’ accounts. You may also work directly with customers to resolve any account issues.

Role Responsibilities

• Address and handle probates on deceased customer accounts received from family or executers of the estates.
• Handle and process the Bank of the West electronic correspondence.
• Process the damaged checks, voided checks, Unprocessables checks, and letters sent from Unprocessables.
• Prepare checks received from customers via mail to be processed and uploaded to banking and internal systems.
• Confirm the checks that were reviewed were accurate and that account numbers were correct.
• Process returned eChecks and paper checks.
• Research and locate the accounts for the failed Lockbox payments.
• Process Web Exceptions payments.
• Place equipment orders in web exceptions.
• Process all Bankruptcy Notices by entering the data on the notices on to the accounts to prevent billing.
• Research payments for Accounting.
• Handle errors in ACI for electronic payments.
• Scan payments for BOW reconciliation.
• Process reports that will go to accounting.
• Be the expert in everything related to a chargeback.
• Assist with customer inquiries and complaints via phone or email.
• Evaluate all disputed claims to determine action needed and validity.
• Properly document credit inquiries, disputed claims, and credit advice.
• Blacklist cellular equipment due to chargeback status on account.
• Communicate with banking and credit card institutions.
• Identify patterns and trends in fraudulent activity and proactively communicate these trends to management.
• Process reports for accounting.

Requirements

• High school diploma or equivalent.
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
• Ability to work independently and manage multiple tasks at once.
• Provide prompt, accurate, and courteous customer service.
• Ahighly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Strong knowledge of cellular concepts, products, services, and policies within the cellular industry.
• Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
• Effectively utilize MS Office, MS Excel and the Internet.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available…