HVAC Service Dispatcher

Position: HVAC Service Dispatcher (55544)
# HVAC Service Dispatcher (55544)
Hot Job Climate Control - Portland, OR 97224## Overview Salary Range $25.00 - $32.00 Hourly Level Experienced Position  Type Full Time Job Shift Day Education  Level High School Category Customer  Service## Description
** Climate Control Heating, Ventilation & Air Conditioning*
* ** Full-Time | Monday–Friday**  **$25–$32 per hour DOE
**** Are you a highly organized problem-solver who thrives in a fast-paced environment? Do you enjoy juggling priorities, communicating with customers, and keeping schedules running smoothly?
** Climate Control is looking for a dependable, customer-focused
** Service Dispatcher
** to be the communication hub between our customers and field technicians. In this role, you'll coordinate daily schedules, respond to changing priorities, and help ensure every customer receives prompt, professional service from the first phone call through job completion.

If you enjoy working behind the scenes to keep operations running efficiently while making a positive impact on the customer experience, we'd love to hear from you.
** Responsibilities
* ** Answer incoming customer calls with professionalism, empathy, and urgency
* Schedule service, maintenance, and installation appointments
* Dispatch technicians efficiently based on location, skill set, urgency, and schedule availability
* Monitor technician progress throughout the day and adjust schedules as needed to maximize efficiency
* Communicate appointment confirmations, delays, and schedule updates with customers
* Coordinate return visits, warranty work, maintenance agreements, and follow-up appointments
* Maintain accurate customer records, work orders, and scheduling information within company software
* Support technician productivity while balancing customer expectations and business priorities
* Work closely with service managers and technicians to ensure smooth daily operations
* Assist with general office and administrative responsibilities as needed## Qualifications
** Qualifications
* ** Two or more years of dispatching or scheduling experience, preferably in the HVAC, plumbing, electrical, or home services industry
* Strong customer service and conflict-resolution skills
* Excellent communication and interpersonal abilities
* Proven ability to manage multiple priorities in a fast-paced environment
* Strong organizational skills with exceptional attention to detail
* Experience using dispatching, scheduling, CRM, or service management software
* Comfortable coordinating multiple technicians and adjusting schedules throughout the day
* Strong computer skills and ability to quickly learn new software
* Ability to remain calm, professional, and solutions-focused under pressure
* Reliable, dependable, and committed to providing outstanding customer service
** Compensation and Benefits*** $25.00-$32.00 per hour based on experience and qualifications
* Health insurance
* Paid vacation and holidays
* 401(k) with up to a 4% company match
* Paid training and professional development
* Career advancement opportunities
* Stable, year-round employment
* Supportive leadership and collaborative team culture
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