Benefits Enrollment Counselor

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers.

Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

The Benefits Enrollment Counselor is a key member of the Enrollment Success Team, responsible for guiding employees through the benefits enrollment process with expertise, empathy, and professionalism. This role serves as a trusted resource, educating employees on available benefit options and ensuring they can make informed enrollment decisions. The Benefits Enrollment Counselor actively manages and completes benefit enrollments while delivering exceptional service through phone-based interactions and virtual presentations.

Working in a fast-paced environment, this individual provides clear communication, resolves employee inquiries, and ensures a seamless enrollment experience. The role requires a strong commitment to accuracy, confidentiality, and customer-focused support throughout the employee benefits journey.

• Ability to work 9:00am-6pm EST is required for this role.

• Guide employees through core and voluntary benefits enrollment, providing education, support, and enrollment assistance via inbound, outbound, and scheduled calls.
• Accurately process and complete employee benefit enrollments while maintaining compliance with HIPAA and company confidentiality standards.
• Educate employees on available benefit options through one-on-one consultations and client-facing webinar presentations.
• Respond to employee questions with professionalism and empathy, ensuring a positive experience and clear understanding of next steps.
• Collaborate with team members and participate in ongoing training to maintain product knowledge, enhance customer engagement, and support successful enrollment outcomes.

Education: High School Diploma or equivalent. Associates degree or higher preferred.

Experience: Minimum of 3 years’ experience in benefits, insurance, or call center environment

• Strong customer service experience in a fast-paced call center or high-volume support environment.
• Experience with benefits enrollment, insurance, or employee benefits administration preferred.
• Strong presentation and interpersonal skills, with the ability to educate, influence, and engage diverse audiences.
• Excellent verbal and written communication skills, with strong active listening abilities and a customer-focused approach to resolving inquiries.
• Proficiency in Microsoft Office Suite and benefits enrollment platforms, such as Selerix, Employee Navigator, and ADP.
• Strong commitment to maintain confidentiality, professionalism, and data security while handling sensitive employee information.
• Ability to manage multiple priorities in a fast-paced environment while adapting to change, learning quickly, and maintaining accuracy and accountability.
• Required professional licensure:
  Active Life and Health Insurance License required. Ongoing compliance with continuing education requirements in applicable states required.

• Driving Success:
  Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Improvement Mindset:
  Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.
• Costumer Focus:
  Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at…