Customer Service Representative
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, CRM Systems & Management, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support, CRM Systems & Management
Job Description & How to Apply Below
- Answer applicant questions and educate them about One App’s offerings.
- Help them successfully complete the application, and support them on follow-ups during their guarantee term.
- Help users who are struggling with something in our platform, and/or partner cross-functionally with CX and Product to flag any technical issues.
- Respond to partner requests for access, renter application changes, and platform how-tos.
- Update partner and/or customer information accurately in all necessary systems, including Hubspot.
- Maintain clear notes and escalation of critical concerns/issues to the correct internal stakeholders.
- Minimum 2-3 years of customer service experience, preferably in platform/SaaS support roles
- Proven track record of meeting (or exceeding) CSAT targets and ticket/call response and resolution goals
- Proficiency with call center tools, CRM software and/or ticketing systems
- Strong verbal and written communication skills with a friendly, empathetic and helpful demeanor
- Excellent problem-solving abilities and technical troubleshooting skills
- Ability to remain calm, professional, and solution-focused under pressure
- Spanish language proficiency is preferred, but not required
Demonstrates strong customer service skills with a focus on platform support, technical troubleshooting, and effective communication. Proficient in using CRM software and call center tools to enhance user experience and resolve issues efficiently.
Highest-signal resume keywords- Customer Service Experience
- CSAT Target Achievement
- Technical Troubleshooting Skills
- CRM Software Proficiency
- Spanish Language Proficiency
- Customer Service
- Technical Troubleshooting
- CSAT Measurement
- Ticketing Systems
- Call Center Tools
- Verbal Communication
- Written Communication
- Empathy
- Problem-Solving
- Professionalism
- SaaS Support
- Platform Support
- Hubspot
- CRM Software
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×