Customer Relations Associate- Receptionist

Do you love helping people, staying organized, and creating exceptional customer experiences? At Berlin City Toyota , every outstanding customer experience begins with the first hello. We're looking for a friendly, professional, and customer-focused Customer Relations Associate to become the face and voice of our dealership.

No automotive experience? No problem. We'll provide the training-you bring the positive attitude, strong communication skills, and passion for delivering an outstanding customer experience.

Starting Pay: $20.50 per hour

Schedule:

Monday-Friday | 9:00 AM - 5:30 PM

• Paid training
  -no automotive experience required
• Career growth opportunities with ongoing training, mentorship, and advancement
• Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding performance
• A supportive, team-oriented culture where your contributions are valued

As the Customer Relations Associate , you'll be the first person customers meet and often the first voice they hear. Your professionalism, warmth, and attention to detail help create an exceptional customer experience from the moment someone walks through our doors or contacts our dealership.

You’ll support customers throughout their visit by providing accurate information, directing them to the appropriate team members, and ensuring every guest feels welcomed, informed, and appreciated. This position plays a vital role in supporting our sales and service teams while helping deliver the high level of customer satisfaction that Berlin City Toyota is known for.

• Deliver an exceptional customer experience by greeting every customer, vendor, and visitor with warmth, professionalism, and enthusiasm.
• Manage a multi-line phone system, answer incoming calls promptly, and ensure customers are connected with the appropriate department.
• Create positive first impressions that reflect the Berlin City Toyota commitment to outstanding customer service.
• Assist customers by providing information, answering general questions, and helping them navigate their dealership experience.
• Schedule service appointments and coordinate with the service team to provide a seamless customer experience.
• Follow up with current and previous customers to confirm appointments and maintain strong customer relationships.
• Communicate with internet customers through their preferred method, including phone, text, and email.
• Maintain accurate customer information within the dealership CRM system to support excellent communication and follow-up.
• Support sales, service, and administrative teams with clerical and administrative tasks as needed.
• Maintain a clean, organized, and welcoming reception area that enhances the overall customer experience.
• Continuously look for opportunities to exceed customer expectations and create memorable experiences.

We're looking for someone who:

• Is passionate about delivering exceptional customer experiences.
• Enjoys building relationships and making people feel welcome.
• Communicates professionally and confidently in person and over the phone.
• Is comfortable learning and using new technology, CRM platforms, and scheduling systems.
• Thrives in a fast-paced environment while staying organized and detail-oriented.
• Can successfully manage multiple priorities without sacrificing the quality of the customer experience.
• Is dependable, punctual, and takes pride in providing outstanding service.
• Works collaboratively with teammates to ensure every customer has a positive experience.
• Brings a positive attitude, strong work ethic, and eagerness to learn and grow.

• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check
• Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles is preferred but not required

Berlin City Auto Group is a family of dealerships serving communities throughout Maine and Vermont. We believe our greatest competitive advantage is our people. Guided by our core values of Humility, Integrity, and Passion ,